One Hour Heating & Air Conditioning

Reviews

• AH

  Alex Harris

  1 day ago
  5.0
  My air conditioner started making a strange noise. After a quick google search, I found One Hour Heating & AC and saw the numerous good reviews. I was able to book an appointment online easily for the following day and was given a four hour window. At the start of the window, I received a call to let me know a technician was on the way. Once Joel arrived, he looked at my unit and quickly resolved the problem. He also did an overall check, and found that a part was about ready to be replaced. He explained the pros and cons to replacing it now, and I ended up following his recommendation to replace it. He quickly fixed it and everything is now working great without the noise. Joel was super friendly and helpful. The company charges a $99 dispatch fee, which is waived if they repair/replace anything and you then pay for that instead. Overall, this was a painless process and was resolved much faster than I could have expected. Thanks!!!
• KP

  Kelvin Petty

  Aug 13, 2026
  5.0
  AC wouldn't come on, they were the only ones without that AI slop taking my call after hours. Got me an appointment first thing in the morning with a local technician. I didn't realize that my solar system wouldn't power the AC with the grid off and they came first thing in the morning but the power was on and the AC sprang to life. The technician called and said that he would help and took the time to understand what I had going on. They will absolutely be my first call in the event that something actually fails and are complete confidence that they would help.
• AW

  Anthony W.

  Aug 11, 2026
  5.0
  I had a great experience with One Hour Heating & Air Conditioning. The schedulers were excellent in getting my elderly mom scheduled to have her A/C evaluated. It had suddenly stopped working and it was too hot to not have it working. The technician Joel assessed the problem and was able to get the A/C unit running again. Joel was amazing and he was so knowledgable. He even called me the next day to make sure that my mom remembered what he had taught her about using the new digital thermostat. I would definitely recommend this company without any reservations. They are top notch and very honest.
• CF

  Cynthia Fuller

  Aug 8, 2026
  5.0
  One Hour Heating And Air-Conditioning provided excellent service. Within 24 hours I had an appointment with Wesley. Wesley did a thorough analysis of my air-conditioning and my furnace. He shared with me everything he was looking at and also took pictures up in my attic that he could share with me. He is very knowledgeable and provided excellent customer service. Even my dog liked him so that was definitely plus!
• TL

  Thanh Lai

  Jul 24, 2026
  3.0
  Full replacement of HVAC, condenser, ducting. 6 different technicians / 2 per day, on three different days. Technicians acted professional, friendly, and having patiences to answering all my questions (and because of it, rated 4 stars). Reason not 5 star rating (debating 3 star) is because of lack of communication with scheduling. I understand it is peak season, but our time (wife and I), had to be reshuffled to accommodate for the installation. Scheduled Monday installation 8-noon window was postponed, but was not notified until 2-3 pm. We had called and was initially told technician were coming until they did not. Scheduled Tuesday 8-noon, did not arrived until around 1:30 pm, after my wife and I made inquiries after the schedule window lapsed. We were told Installation of HVAC and condenser to be complete by Wednesday. Wednesday scheduled time was met, but outcome was not desirable. Air duct was replaced but AC unit was not completed. Inquiries were made in completion of AC unit, and was informed technician are coming throughout the day. At completion of air duct, around 5 or 6 pm, informed us AC unit is rescheduled for Thursday. Scheduled Thursday 8-noon: SPLATT. No phone call; no notice of rescheduling. My wife and I tried calling the company line (3 different numbers) and was disconnected several times. (Feels like prescreening phone calls). I was able to reach someone at 12:15, 12:51, 2:57 pm and was told someone will reach out to me. Sydney reach out to me at 3:07 to informed installation is rescheduled again for the next day. I was furious. Sorry I took it out on you, Sydney. Sydney promised to alleviate some stress by giving me a smaller window on arrival time, but will need to call me back. I was surprised that she called at 7:38 pm to provide the 1st 2 hours arrival window, on Friday. Technicians came early and completed the installation. Summarize: technicians are professional, friendly. Scheduling and communication needs to be improved (to say it mildly). Sydney - appreciate your time and patience dealing with my frustration

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