Drain Patrol

Reviews

• CR

  Cali Rookey

  Sep 18, 2026
  1.0
  Absolutely terrible experience. I have never dealt with such unprofessionalism from a service company. I had an appointment scheduled for 9:00 AM today. Nobody showed up. Eventually, I received a call saying someone would be there in 30 minutes. They never came. A couple hours later, I received another call saying the technician was on the way. Again, nobody came. I finally called the company myself, and a young woman told me the technician was actually already at my complex working on another unit and would be over shortly. Once again, I waited. Nobody showed up. At that point, I asked to speak with a manager. I unfortunately didn't get his name, but the manager I spoke with was incredibly rude and completely unhelpful. He was not apologetic in any way, couldn't give me an ETA, and actually told me he couldn't even guarantee that someone would come that day. Every question I asked was met with attitude rather than an actual answer. I had also paid for a pet sitter today specifically so that my pet wouldn't be in the way when the plumber arrived. That was a complete waste of money because it is now almost 7 PM, I am home from work, and still nobody has shown up. Meanwhile, our kitchen sink is starting to smell terrible and we can't even wash dishes. What makes this even more frustrating is that I was repeatedly told throughout the day that someone was coming. So where was the technician? Why was I called and told multiple times that someone was "on the way" when nobody ever actually was? A couple hours after speaking with the manager, I called again for an update. An older woman, who I believe was named Sandy or something similar, answered. She was also extremely rude and dismissive. When I explained that this was an urgent issue that had been going on for more than 24 hours, she actually questioned why it was such a big deal and why we couldn't just use the bathroom sink… She also forgot to hang up the phone when our conversation was over and I heard her talking smack… Seriously? The issue isn't that we're incapable of surviving without a kitchen sink. The issue is that we have a sink full of disgusting water that is becoming unsanitary, we can't properly use our kitchen, and the company scheduled an appointment with us for 9 AM and nearly 12 hours later still hasn't shown up or provided a legitimate ETA. What is the point of making an appointment if you're not going to honor it? I completely understand that things happen and technicians can get delayed. If someone had simply communicated that there was a delay then at least I would be in the know. Instead, I received multiple calls saying someone was on the way, only to have nobody show up, and then had to repeatedly call myself just to find out what was happening. And frankly, the worst part of this entire experience isn't even the sink — it's the employees. Every single person I've spoken with from this company has been unprofessional, unhelpful, and had an attitude. It wasn't just one bad interaction. Every employee I dealt with seemed to have poor communication and zero customer service skills. You would think the manager, of all people, would at least be able to take ownership of the situation, apologize, and provide some kind of solution. Instead, I got attitude, absolutely no answers and a “do you want me to just cancel your appointment?” Like they all treat their jobs as some kind of jokes… A plumbing issue is frustrating enough without having to spend an entire day chasing down a company that can't keep an appointment, can't communicate honestly, and doesn't seem to care that customers have lives outside of waiting around for their technicians. Almost 12 hours after my scheduled appointment, I still don't have a technician, I don't have an ETA, and I don't even know if anyone is actually coming today. Absolutely unacceptable. This has been the worst customer service experience I've ever had in my life.
• DC

  Dary Cuevas

  Aug 24, 2026
  3.0
  I had previously given a one star review, I called because I had no cold water, the first time the technician showed up; he showed lack of professionalism by asking me weird questions and calling my dog a “chihuahua” in a taunting way. This is because I had explained that even though he was barking, he won’t hurt him (he is trained for protection) I felt uncomfortable but ignored it. There was a leak after that, and so he showed up again and did not knock the door and opened it, to which my dog launched at him, thankfully I did my dogs recall and the technician was safe. He proceeded to get upset and tell me to “BE CAREFUL WITH MY DOG” I explained he should’ve knocked and my dog was simply doing his job. I was incredibly startled and upset, to which I called to reschedule and the lady on the phone was dismissive and showed no care to what had happened. She proceeded to defend the technician (I’m sure he is great, but my very first impression of him was terrible). The technician proceeded to call my complex’s manager and give about 3-4 different stories as to why he just opened the door. The following day the complex’s manager called mentioning the one star review (because he called her and told her and I guess people from drain patrol did too), which is also incredibly unprofessional. At the end Sarah (manager, I believe) was incredibly polite and showed more professionalism and sent someone else, explaining yet another story from the technician as to why he has opened the door, and again defending him and his character. I believe it was all a big misunderstanding but I did not like how it was all handled. Overall I had a terrible experience, I am sure the technician is great but he messed up, something could’ve happened to him and I could’ve lost my dog.
• RM

  Rob McQuade

  Jan 3, 2025
  5.0
  I've been working with Drain Patrol for 6+ years. As a property manager, I really appreciate how responsive Sarah and the whole Drain Patrol team is (whether I'm calling or emailing them). There are a few particular technicians like Ricky that I know I can always count on and ask for by name. My residents appreciate the great direct communication they get, and I know that once it gets handed off to Drain Patrol I'm not going to have to worry about it. I understand that sometimes things don't go quite as planned. Of the dozens of times I've had Drain Patrol out, there have been a handful when a newer technician was dispatched to take care of an issue and they didn't have the experience necessary. When that has happened, I've reached out and Sarah has gotten things taken care of as quickly as possible. I'm very blunt in my feedback when there's an issue and Sarah takes that feedback without making excuses which is why I continue to work with the team. Nobody at Drain Patrol asked me to post this review, I just figured it was time since they've been taking care of my plumbing needs for so long.
• GL

  Gilberto Lopez

  Jun 20, 2024
  5.0
  Drain Patrol gets the job done. They are one of our valued partners at Fairgrove PM. Adriana and Sarah always accomodate our needs and help us out when we need it most. Thank you!
• RF

  Rick Flores

  Nov 17, 2023
  5.0
  Great customer service, the tech ricky was great on time and was fast and efficient very knowledgeable highly recommended Thank you drain patrol

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