ASI, The White Glove Guys

Reviews

• SY

  Sarah Yu

  4 days ago
  1.0
  “Backup on-call technician” was weirdly rude for no reason. My AC has stopped working during an extreme heat wave. On-call technician says he is too busy to get to me tonight (understandable, it’s 6pm) so I will wait until tomorrow. Then I get a call from another number saying he is the “backup on-call technician.” Asks if I need someone tonight or can wait until this week. I say tonight if possible. He says ok and explains the service fee to me. I say “that’s perfect, what time would you be here?” He says, “well, I’m not gonna race someone to your house. Is that what you’re trying to do?” I said “no? The first on-call guy said he couldn’t come at all tonight so I was already planning to wait until tomorrow.” He then proceeds to tell me how he is busy and works 6 days a week. It literally made no sense. Definitely didn’t want to inconvenience him anymore than he apparently already was by having to call me. Won’t be using ASI, thanks.
• JS

  Jim Shaw

  Aug 24, 2026
  5.0
  I had an appt today for an AC maintenance service. My window was 10-12. Since the originally scheduled tech was running late, Austin and Atalay made the run from San Diego to Oceanside to do the work at our home. I hadn’t worked with ASI prior to this and had a poor experience with a tech from another company so wanted to try a new company. I’m really glad I made that decision. Both Austin and Atalay were really nice guys and very easy to get along with. They were very, very efficient and informative on what they were doing during the entire visit. I would certainly have them out again anytime. I believe Atalay is an apprentice and I would strongly suggest hiring him on as regular staff. I was impressed with them enough that I purchased the ASI rewards program instead of the standalone AC service I originally requested.
• MM

  Mike

  Aug 19, 2026
  3.0
  I scheduled ASI to replace a kitchen faucet, dishwasher air gap, and soap dispenser, all of which I had already purchased. When I made the appointment, I was under the impression that the technician was coming out to perform the installation. It was not explained to me that the appointment would first be an estimate only and that the work would need to be priced before anything could be done. The technician who came out was professional and courteous, so I have no issue with him personally. My frustration is with the scheduling and communication process. Had I known this was only an estimate appointment, I would have understood that going in and planned accordingly. The estimate was $881 for the faucet, air gap, and soap dispenser installation, or $1,309 if I also replaced the two hot and cold angle-stop valves under the sink. I was surprised by the pricing, particularly since everything was accessible in the same location and being done during one service visit. In the end, I did not have the work performed and will be getting additional estimates. In some ways, I’m glad the process required an estimate first because it gave me the opportunity to compare pricing before committing. My suggestion to ASI would be to make it very clear when scheduling whether the appointment is for an estimate or for the actual installation. That simple communication would have made for a much better experience.
• SC

  Sassan Chakamian

  Aug 18, 2026
  1.0
  Bait-and-switch $57 Drain Special The advertised $57 Drain Special is very misleading. Their website states: “Drain Special – Valid on one standard, accessible drain line. Excludes main-line stoppages, drains requiring cabling over 75 feet, and jobs needing roof or cleanout access.” Before the appointment, I specifically called their office to confirm the $57 price. I explained that I needed to unclog a toilet, and I was told that the $57 special applied to cabling the toilet up to 75 feet. When the technician arrived, however, he told me that he would only cable the toilet up to 6 feet for the $57 price. When I pointed out the advertised 75-foot limit, he said that the 75 feet only applied if the toilet was first removed and then the line was cabled. He then told me there would be an additional $600 charge to remove the toilet, plus the $57 cabling charge. That is certainly not how the offer was explained to me when I called to verify the price. In my opinion, this is a classic bait-and-switch sales practice: advertise a $57 drain service, confirm that price over the phone, and then present a $600 additional charge once the technician arrives. I would strongly recommend getting the total price and exact scope of work in writing before scheduling. I will not be using this company again.
• RH

  Rebel Harrison

  Aug 17, 2026
  5.0
  We recently experience serious plumbing issues that were a result of very expensive but poor work that had been completed several years ago by a company that has since been purchased by ARS.. When we contacted ARS the results were very unsatisfactory including denial of responsibility and very high pressure sales tactics eluding to insisting there was an "emergency" situation that needed to be dealt with immediately and quoting very high prices. We decided to get a second and third opinion including from ASI. The other company and ASI had almost identical assessments that did not jibe with ARS at all. And the estimate from ASI (and the other company) was several thousands less than quoted and pressured by ARS. We went with ASI and are very glad we did. The crew was exceptional, very thoughtful, made sure furniture and floors were protected and went the extra steps to be ensure the inside wall repair was perfect. They also were able to document for me the major mistake made by the the previous company (Tarpey) that led to the serious plumbing situation under our garage. They were very meticulous in making the repair and also making sure that I saw the repair and allowed me to document it for my records and possible recourse with the company that purchased Tarpey. We will not hesitate to return to ASI for any future plumbing needs. Thank you ASI for guiding us from a very challenging and anxiety creating situation to a "relatively" easy and minimal stress solution and repair. We will not hesitate to reach out to ASI in the future.