Anderson Plumbing, Heating & Air

Reviews

• HC

  Hanson Cao

  1 day ago
  1.0
  I was charged $374 for a service where the technician only needed a simple Allen wrench to fix the garbage disposal. That’s a crazy price for such a simple service. I was rushed for time, and the only other options he offered me were much more costly.
• GM

  George Mueller

  2 days ago
  1.0
  Duplicate charges, incomplete work, and a management that is nowhere to be found! I have been trying, unsuccessfully, to have a manager or supervisor call me since the Tuesday after Labor Day. I have called your customer support line upwards of 10 times, and each time the customer support rep assures me I will receive a call from a manager/supervisor within a day. It has been 4 weeks. Where is the call? This job had so many mistakes with craftsmanship, cleanliness, scheduling, and more: - Plumbers start the job the week of August 31st. - Plumbers install cleanout on the main line. - Plumbers say the job will take 4 days. Job is nearly complete on 9/3. - Plumbers do not show up on Tuesday (Sept. 8th). I call and am told they will return asap. - Plumbers do not show up for 2 weeks. I call multiple times. I am told a manager will call me within 1 business day. No call. - Plumbers finally show up and tell me they were told by the supervisor that the job was completed. They are shocked to hear it is not done. - Plumbers tell me they were sent to another house in nearby (mistakenly) and do work there (they should have been at my house). - Plumbers openly complain about the new plumbing manager and supervisor. They tell me she is doing a poor job scheduling everything. I can tell. - I call again to see when they will return to complete the job (since they are showing up randomly without notice). - Plumbers begin to "prepare" the main line, but do not properly cover toilets, showers, or sinks in the house, which results in raw sewage and cockroaches filling my bathrooms. - Plumber tells me the guy who was supposed to cover everything doesn't speak English and did not even enter the house to prep anything. The lead plumber complains to me about his coworker and tells me he "doesn't know what he's doing" - great! Let's have him do major work on my house! - The cockroaches and sewage are pushed into my house and are subsequently cleaned up with "simple green" by the Anderson employee - I pay a private pest control company to spray the house and kill the cockroaches that Anderson Plumbing pushed into my house. - I pay private house cleaners to sanitize the entire house. - The lead plumber tells me to call the customer service line to request payment for the cleaning and pest control bills. I call and am told they will give me a call within 1 business day. To no one's surprise, they do not call. - Plumbers return to my house, replace the newly installed cleanout with a single spout cleanout. - A new set of plumbers then show up and replace the newly replaced cleanout again and tell me the other Anderson plumbers who replaced the other cleanout "don't know what they're doing" - Plumbers then tell me the job isn't actually done. They now need to dig under the sidewalk and spray a 2.5' line. - Plumbers finish the job, backfill, and leave trash on my front yard. After all of this, Anderson sends me an invoice (with a listed "Due Date" of 9/3, more than one month prior to the job's completion). The invoice has several mistakes, including a $4000+ duplicate charge. I email Anderson, call, and call, and call. No one responds. I have attempted to resolve this issue for more than 2 weeks via email and through a simple phone call. I have yet to receive a response.
• LL

  Lisa Lloyd

  3 days ago
  5.0
  I am so grateful for the clean, professional, efficient manner in which Art took care of my plumbing issue. I had stopped entertaining because of it, now, with the holidays fast approaching, I will be able to host wonderfully festive events again!🤗 Thank you so much, Anderson's PHA, you're the best!!! 🙏🏾👍🏾😍
• KR

  Kerrick Ryan

  Oct 5, 2026
  5.0
  Our AC broke over the weekend in the middle of the heat wave and Anderson was able to take care of us straight away. Judah was very professional and diagnosed the issue with our refrigerant line straight away and we were up and running. Fantastic experience and great customer service to respond so fast when I know they are absolutely swamped
• JG

  John Gitlin

  Oct 2, 2026
  5.0
  Here’s a polished version that keeps the specifics and makes the savings and integrity of the Anderson team stand out: I’ve worked with HVAC vendors for many years. We own a small property management company in Oceanside and manage properties throughout San Diego County, so we regularly deal with HVAC repairs and replacements. This week, during the heat wave, we had four separate AC systems with reported problems. We contacted our usual vendors first. Two recommended replacing the systems at approximately $18,000 each, another couldn’t get to the property for nearly two weeks because they were so busy, and finally, I reached out directly to Matt at Anderson. Matt and the Anderson team responded the very next day. What impressed me most was what happened next: none of the four systems needed to be replaced. One simply needed a filter replaced. Another problem turned out to be a backed-up drain rather than an HVAC issue. Another system needed only minor repairs to get it running properly. The fourth tenant canceled the service call because the system started working normally again after she was instructed to replace her furnace filter. Instead of selling us expensive new equipment, Matt and his team took the time to properly diagnose each situation and recommend only what was actually needed. That potentially saved our property owners tens of thousands of dollars. After years of working with HVAC companies, it’s refreshing to find a company that is responsive, knowledgeable, and, most importantly, trustworthy. My clients and I are extremely grateful to Matt and the entire Anderson team. Thank you!

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