NT
Norma Torres
May 22, 2026
Very helpful and knowledgeable. I inquired about a well on a property I was in the process to purchase. Debbie was very kind every time I called and gave the info I needed. Even Tom called and made sure we were getting all the info we needed as well.
When we had the very heavy rain fall on 7/24/2025 lightening struct our pump house. The lightening caused our well to stop functioning, I trouble shot down to the sub-pump controller. However I wasn't 100% sure, I contacted W.S Heitman (Brian) the following day. I explained the trouble shooting I had done, Brian gave me some advice to test one more thing and it confirmed the sub controller was bad (fried by the lightening). I contacted Brian back and confirmed the sub controller was bad, he took the time to check and see if he had the sub controller in stock. With good luck they had it in-stock and he arranged a fellow employee to meet us at their business location so I could purchase the item. I took it home and installed the new sub controller and it fixed our well system. The biggest thing is both Brian and the other employee were out on service calls and were able to make this happen by working together for our benefit. I would recommend using W.S. Heitman because of the value they bring to help people in need.
OL
Ocean Littlefield
Sep 11, 2024
****June 2026****
I recently called Heitman to help me assess my clients well, which had stopped pumping water. Brian called back right away, and heard me describe my symptoms (amps, voltages etc) - which were inconclusive since a control box re-build didn't solve it for me. Sounds fishy he said, and he came the next day to check it out. Seems like it should be pumping but no water. His next step he separated the output from the well head to check for vibration, water and air at the top of the well. Vibration confirmed the motor was running, but produced neither water nor air (air would indicate a dry well). So it had to be pulled. He came out the next day and had it replaced in about 5 hours (after I prepared the site for the truck access). ~220ft of new PVC Well pipe, New 10awg Wire, New 3hp Franklin Motor paired with a SS Grundfos Impeller. Excellent work. Friendly and good communication. BTW the original setup had been installed by Heitman in 2002 (3hp Franklin Motor paired with SS Grundfos Pump), and the failure point was the splined shaft coupling between the motor and pump head. The splines were literally worn down, both the male spines of the motor and the female splines of the pump were literally stripped out. So the motor was running but no longer spinning the impeller. No saving that one! Harsh, but it did last 23 years.
**** 2025 ****
I Called for inquiry on my well installed by Heitman 20 plus years ago. I thought the control box must be bad. Bill gave me some good tips on testing the wires going down the well so I could confirm whether the pump needed to be pulled. I confirmed his advice on a known good pump moter I have as a backup. So I could then determine for sure my next step, which was in fact to pull the pump. He actually suspected, correctly, that a wire had burned out at the junction. Good call!
Heitman got us in the very next day, we were out of water! They worked very hard, did a excellent job and took great care of our old stuff.
JM
Jess Mendenhall
Dec 16, 2021
Really nice guys. Helped me out and extremely friendly need a well drilled give them a call