SO
Shaun Ochenduszko
Aug 27, 2026
10/27/2026 UPDATE in response to the Owner's Reply:
The owner claimed below that I am "not a client" and have "no contract." I hold an official written contract issued on RT Roofing Specialist, Inc. letterhead with CSLB License #688166, as well as email records of the estimate. Claiming a customer doesn't exist to avoid addressing unresolved warranty claims and uncompleted contract work is extremely disappointing.
I hired this company for a roof replacement in 2019 based on a coworker's recommendation. After completion, Rob IV instructed me to call or text his cell directly for any 5 year warranty issues, explaining he hadn't informed the owner (his father, Rob III) about the job. Shortly after, a new leak appeared near my chimney, and promised fascia board repairs were left undone.
Though he patched the leak once, it returned in 2021, well within the warranty period. For years, my texts were met with vague promises or complete silence. When I finally reached out to the main office, I discovered they had no record of my project at all.
Despite knowing the full history and that the issues began under warranty, ownership refused to take accountability, passed the buck back to Rob IV, and went silent I never heard from Rob IV again. I didn't ask for off the books work, and customers shouldn't suffer for internal business issues. For a company that markets itself on Christian values and integrity, the complete lack of follow through, integrity and accountability is deeply disappointing.