We recently had all of the windows in our Yorba Linda home replaced by TMC Windows & Doors, and we couldn't be happier with the experience.
Our home is over 25 years old, and over the last few summers, we noticed our energy bills continuing to climb. The rooms facing the afternoon sun were almost unbearable during the hotter months, and we constantly heard outside noise from the neighborhood. More than anything, we wanted our home to feel comfortable again and make a long-term investment in a place where we've created so many family memories.
From the very first appointment, the team at TMC took the time to understand our goals instead of just trying to sell us windows. They explained our options, answered every question, and helped us find the right solution for our home and budget.
The installation crew was professional, respectful, and kept everything clean throughout the process. The craftsmanship was outstanding, and the finished product completely transformed the look of our home.
The difference has been incredible. Our house stays noticeably cooler, outside noise has been reduced, and the overall curb appeal has improved dramatically. We wish we had done this years ago.
If you're considering replacing your windows or doors in Orange County, I highly recommend TMC Windows & Doors. Great people, excellent communication, and a company that truly cares about its customers.
ASC
JC
Jillian Cruz
May 7, 2026
UPDATE - Thank you for your response, but I need to correct several inaccuracies because your reply does not reflect what has actually occurred throughout this process.
The implication that communication issues are somehow due to us being unresponsive is simply false. We returned Aaron’s calls twice yesterday and are still waiting for a response back, yet again. At this point, my husband has taken over communication because after months of this experience, I am beyond frustrated trying to deal with the constant lack of follow-through.
In our most recent conversation, Shane suddenly introduced new information regarding city permits and HOA approvals, stating that we would now be responsible for handling those items. This directly contradicts what we were told for months, that TMC Windows & Doors would be managing that process. If the contract truly only needed a corrected install date, as we were previously told, it raises serious questions as to why entirely new requirements are suddenly being brought up now.
Most importantly, we STILL have not received a corrected contract. We began this process in FEBRUARY. It is now May 8th, and after three months of repeated follow-ups, unanswered calls, delays, and inconsistent information, we are still left without resolution.
This entire experience has been disorganized, exhausting, and incredibly time-consuming. We have spent months chasing down basic communication and updates with little consistency or accountability. Even after publicly expressing our concerns, we are STILL waiting for callbacks and answers.
At this point, despite already having financing approved and being what was supposedly the “final stage” of the process, we no longer wish to move forward with TMC Windows & Doors / Eisenbart & Sons. We would rather restart the process entirely with another company than continue dealing with this company.
Working with this company has been an absolute nightmare, and we are more than ready to move on.
Original review - We signed up for a consultation and measurement with TMC Windows and Doors, and they sent someone out from Eisenbart & Sons Glass, Windows & Doors, and the experience over the past three months has been incredibly frustrating. We have wasted countless hours chasing these people down, and it's finally time to say something pubicly.
The biggest issue has been communication, or lack of. We have had to call, follow up, and reach out over and over and over again just to get basic updates. Every time we finally manage to get someone on the phone, communication drops off shortly after, and we’re right back to calling repeatedly and being ignored. This has been a constant cycle, and it has taken a huge amount of our time and energy just to try to move things forward.
After all of that, when we were finally sent a contract, it had incorrect dates on it, which caused even more delays and frustration. Even now, after MULTIPLE days, no response and nobody calling us, texting us or emailing us back.
To make matters worse, the website advertises 18-month financing, but we were told only 12 months is available and that the 18-month option is a “typo.” That kind of inconsistency is concerning and misleading. I felt like once we told them we were using the financing option, it 100% changed the way we were treated. It's been down hill since.
At this point, we are seriously considering starting over with a different company altogether. Even though we are at the "final stage" of the process. If you value your time and want a company that communicates and follows through, this has not been our experience. I would recommend going somewhere else.
Even now, nothing has been resolved and we are STILL waiting on a corrected contract.
