TMC Windows & Doors

Reviews

• JC

  Jillian Cruz

  May 7, 2026
  1.0
  UPDATE - Thank you for your response, but I need to correct several inaccuracies because your reply does not reflect what has actually occurred throughout this process. The implication that communication issues are somehow due to us being unresponsive is simply false. We returned Aaron’s calls twice yesterday and are still waiting for a response back, yet again. At this point, my husband has taken over communication because after months of this experience, I am beyond frustrated trying to deal with the constant lack of follow-through. In our most recent conversation, Shane suddenly introduced new information regarding city permits and HOA approvals, stating that we would now be responsible for handling those items. This directly contradicts what we were told for months, that TMC Windows & Doors would be managing that process. If the contract truly only needed a corrected install date, as we were previously told, it raises serious questions as to why entirely new requirements are suddenly being brought up now. Most importantly, we STILL have not received a corrected contract. We began this process in FEBRUARY. It is now May 8th, and after three months of repeated follow-ups, unanswered calls, delays, and inconsistent information, we are still left without resolution. This entire experience has been disorganized, exhausting, and incredibly time-consuming. We have spent months chasing down basic communication and updates with little consistency or accountability. Even after publicly expressing our concerns, we are STILL waiting for callbacks and answers. At this point, despite already having financing approved and being what was supposedly the “final stage” of the process, we no longer wish to move forward with TMC Windows & Doors / Eisenbart & Sons. We would rather restart the process entirely with another company than continue dealing with this company. Working with this company has been an absolute nightmare, and we are more than ready to move on. Original review - We signed up for a consultation and measurement with TMC Windows and Doors, and they sent someone out from Eisenbart & Sons Glass, Windows & Doors, and the experience over the past three months has been incredibly frustrating. We have wasted countless hours chasing these people down, and it's finally time to say something pubicly. The biggest issue has been communication, or lack of. We have had to call, follow up, and reach out over and over and over again just to get basic updates. Every time we finally manage to get someone on the phone, communication drops off shortly after, and we’re right back to calling repeatedly and being ignored. This has been a constant cycle, and it has taken a huge amount of our time and energy just to try to move things forward. After all of that, when we were finally sent a contract, it had incorrect dates on it, which caused even more delays and frustration. Even now, after MULTIPLE days, no response and nobody calling us, texting us or emailing us back. To make matters worse, the website advertises 18-month financing, but we were told only 12 months is available and that the 18-month option is a “typo.” That kind of inconsistency is concerning and misleading. I felt like once we told them we were using the financing option, it 100% changed the way we were treated. It's been down hill since. At this point, we are seriously considering starting over with a different company altogether. Even though we are at the "final stage" of the process. If you value your time and want a company that communicates and follows through, this has not been our experience. I would recommend going somewhere else. Even now, nothing has been resolved and we are STILL waiting on a corrected contract.
• CO

  Cody O'Neil

  Apr 27, 2026
  1.0
  A couple weeks ago, I placed an order and paid 50% down for some windows. Today they were supposed to be ready for pick up, and suddenly the sales rep has stopped responding to my texts and is forwarding my calls to voicemail. No one answers their office phone and you can't leave a message. Then today they charged my credit card the other 50%. I can't believe this is how these guys are doing business. Did I get scammed??
• LC

  Lisa Cheng

  Dec 8, 2025
  5.0
  Reached out because we were interested in a replacing our front door for a fiberglass one. Mike was super easy to communicate with, and came prepared with samples, door options, and set all expectations for the install. We love our new door. Would recommend!
• JS

  julie sermino

  Jul 7, 2023
  1.0
  Only caring about the protocol for the Door Installation and Not caring about any framework repairs, yet they do state that they are fully licensed, and Installers lie, and micky mouse work.
• JK

  Jeff Kimura

  Jan 11, 2023
  5.0
  Purchased a couple new construction casement windows. The people at TMC were prompt and very professional. Carlos got me the best price that I found in the last two months. The windows were shipped quickly from Milgard and TMC notified me right away that they had arrived.

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