Bay Water Plumbing & Water Systems

Reviews

• SG

  Scot Granger

  5 days ago
  2.0
  Recently, our Bradford and White natural gas water heater went out after 17+ years and I needed an immediate replacement of the same brand (I am very happy with B & W). I went to the Bradford and White website and looked for authorized plumbers and then I looked at their ratings. Bay Water shows high ratings but I was very disappointed with most of my experience with them. In the initial phone call, I mentioned that I wanted a specific B&W water heater and they said that they would take care of me. I tried to tell him the model number but he didn't really want to hear that. So, being in a rush with a house full of visitors, I needed fast service and took my chances. Well, the person who installed the water heater seemed to be knowledgeable and did some measuring and then ran back to get the water heater. To be nice, had already helped make the visit shorter by shutting off and draining my water heater. Also, the earthquake straps were already in place do no extra work needed to be done. Well, he did come back with a Bradford and White but an 18" wide one that had a lower recovery rate than the one I wanted. Don't get me wrong, it works great but I would have preferred some kind of explanation of why he decided for me on the 18inch wide one - clearance might have been his answer but I was willing to move anything that he might have deemed in his way. Also, he seemed to be in a hurry and when he was done, I looked at the job and was surprised that he used a 20" drain pan underneath this 18" wide water heater. He didn't explain why he thought that it was okay to leave the job as finished when the outer door near the burner at the bottom of the water heater WOULD NOT FIT within the narrow drain pan. The bottom line: pretty sloppy work for at least $1000 in labor! I will not be using their services in the future. I would suggest that you try to find a one-person professional who takes pride in his work and puts his own name on it. Unfortunately, these folks are hard to find.
• DS

  Deep Singh

  Mar 13, 2026
  5.0
  A+++++++JOB. DONE VERY QUICK. EXCELLENT JOB DONE BY ALVARO
• AG

  Aditya Gourav

  Mar 10, 2026
  5.0
  As always Bay Water Plumbing and Alvaro are super reliable! My broken water heater was replaced within an hour, highly recommend this all star team.
• EK

  Edwin Ko

  Mar 10, 2026
  5.0
  Tommy has been awesome and completely the work very professionally.
• PA

  Patricia Ann

  Mar 10, 2026
  5.0
  Great service overall! Tommy was very helpful and was able to resolve all the plumbing issues at our house. If you have questions or need to schedule something, it’s best to call them instead of texting. The only small issue we had was with the appointment window. We were told the technician would arrive between 1 to 3 PM, but he actually arrived around 10:30-ish AM. We did receive a text saying he was already on the way, which we appreciated, but we were out at the time and had to rush back to make sure someone's home when he arrives. That said, no real harm done, everything was fixed earlier than expected, which was great! It would just be a bit more convenient if technicians arrived closer to the agreed time window. Overall, we’re very happy with the service and would definitely reach out to them again if we ever run into plumbing issues in the future!

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