Service Champions Plumbing, Heating & AC - Murrieta

Reviews

• NA

  Nicki Atherton

  2 days ago
  5.0
  I didn’t know what I didn’t know! Michael was thorough and explaining to me everything about my kitchen plumbing and showed me the buildup and everything it was eye-opening! I highly recommend Service Champions, He was on time. He was very cordial and professional. I now have their card on my refrigerator for the future.
• KG

  Keisuke Gonzales

  Sep 1, 2026
  5.0
  Had a great experience with Service Champions. Greg was our technician and he was professional, friendly, and kept everything clean while he worked. He got everything taken care of quickly and made sure our system was working properly before he left. Really happy with the service and would definitely recommend Greg and Service Champions!
• JT

  Jake Tomas

  Aug 30, 2026
  5.0
  10/10 best service provider around. Had Jon out Saturday evening after getting some inaccurate information about the HVAC system. Jon had the correct part on the truck ready to go and diagnosed the system almost immediately. His repair was done exceptionally and in a timely manner, even with it being 9:00pm at night. Service champions has the fastest response time in all of Southern California and the best technicians. Thank you service champions and lead technician Jon for the best service ever.
• ER

  Edna Roxas-Hurd

  Aug 29, 2026
  5.0
  5 stars all the way! From the initial phone call I made inquiring about the type of services they provide including the pricing quotes, to the moment Trevor, the technician arrived to conduct the service was all Aces ♠️ 👍🏻 ⭐️. Everyone was patient with my questions and appeared/sounded knowledgeable. The technician, Trevor conducted himself professionally, and yet maintained friendliness and honesty.
• SG

  Stanislaw Groff

  Aug 26, 2026
  1.0
  Brandon Wilson arrived at our home and was courteous. Andrew Robles, whom I believed at the time was Brandon’s supervisor, arrived shortly afterward. I later learned that Andrew is actually in sales, not an HVAC technician. Andrew showed Brandon where to connect the meter. We were then shown numerous negative readings and told, along with various codes displayed on our outdoor unit, that our air conditioner was failing and that the entire system needed to be replaced. Two technicians who inspected the system afterward told us the meter had been connected in the wrong location, that those readings were not a valid way to evaluate our system, and that the codes we were shown did not indicate that our system was failing. The written report that was later emailed to me raised even more concerns. It did not reflect much of what Brandon and Andrew had told us during the visit. It began by discussing our air conditioner and then inexplicably switched to discussing a water heater. More importantly, it did not include any of the photographs of the meter readings or diagnostic information they had used to justify telling us that our entire HVAC system needed to be replaced. I have since requested a corrected report that includes the actual photographs, readings, and diagnostic findings they relied upon when making that recommendation. Despite repeatedly telling Brandon and Andrew that I would be getting two additional opinions before making any decision, we were presented with a replacement system costing more than $17,000. When I declined, the price dropped to just under $17,000 with additional incentives. When I declined again, it dropped to approximately $16,080, this time including an attic fan. We were repeatedly told that these offers were only good while they were still inside our home and would disappear as soon as they left. That is where this becomes especially troubling. We were being told that our air conditioner was failing, shown readings that we have since been told were taken incorrectly, given a written report that does not even accurately document what occurred, and then pressured to make a $16,000-plus decision immediately before we could obtain another professional opinion. The entire experience felt less like an honest HVAC diagnosis and more like a carefully orchestrated, high-pressure sales tactic. Frankly, it felt like a scam, and I find that shameful. What makes this particularly upsetting is that this company very publicly identifies itself as a Christian company. If you are going to use Christianity as part of your company's identity, then honesty, integrity, transparency, and ethical treatment of customers should mean something. You cannot promote Christian values on one hand while using fear, questionable diagnostic information, rapidly changing prices, incomplete or inaccurate documentation, and “this deal disappears when we leave” pressure on the other. That is not a reflection of Christian values, and in my opinion it makes the conduct even more disturbing. Had we trusted what we were told and given in to that pressure, we could have spent more than $16,000 replacing a system that two subsequent technicians have told us does not need to be replaced. I am still waiting to hear from Chad Myers or Dakota Smith, whom I have been told are supervisors. I expect this incident to be taken seriously and thoroughly reviewed.

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