With over 40 years of combined experience under their belts and having worked for other HVAC companies throughout their careers, James and Chris have taken their experience and created 1st Choice Heating & Air Conditioning, Inc. Chris and James established 1st Choice in Lake Forest so that they could fill the void in customer service and installation quality that they found lacking in the HVAC industry.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.