Bell Brothers Plumbing Heating, & Air

Reviews

• JB

  Jennifer B.

  6 days ago
  4.0
  Sean L. performed our yearly plumbing maintenance and safety check earlier this week. I had serious issues/horrible experience with Bell Brothers Plumbing staff in 2020, but Sean L. is a complete 180 degree change from then! Sean L. clearly loves his job, was a pleasure to work with and I hope he is sent the next time I need plumbing service. Thanks, Sean! :D I give Sean L. 5 stars, but I can't rate him separately from Bell Brothers and as an organization they still have some trust to rebuild (which is why this post only lists 4 stars).
• TS

  Trishant Sharma

  Oct 12, 2026
  5.0
  I had an outstanding experience with Vincent Rodriguez from Bell Brothers! From start to finish, Vincent demonstrated exceptional professionalism, knowledge, and customer service. He took the time to explain everything clearly, answered all my questions, and made sure I felt confident throughout the entire process. His attention to detail, friendly attitude, and commitment to doing the job right truly exceeded my expectations. Vincent is a great representation of Bell Brothers, and I would highly recommend him to anyone looking for reliable, honest, and top-quality service. If I could give him a 10-star rating, I absolutely would! Thank you, Vincent, for going above and beyond!
• EK

  Eric Keeler

  Oct 9, 2026
  1.0
  "The No Surprise But Lies Guys" 10 years+ Premium Club monthly paying member. 2 years ago had to replace my HVAC unit as it failed. Wouldn't negotiate, knew I was in a pinch with a small family that has health issues. Fast forward to this week, need ducting and insulation. Had time to price around and get a quote from someone else, which they did match, but is $20,000 cheaper for DUCT WORK AND INSULATION ONLY". I overpaid $20,000 for the HVAC unit 2 years ago as a family not really able to afford that type of money. If I would have taken their word this time, would have overpaid a total of $40,000. Sad this is how they treat long time paying customers. No loyalty, liars and scammers. Beware.
• GH

  Geordie Homza

  Oct 7, 2026
  1.0
  Tried to say a 2 year old condenser that was under warranty needed to be replaced because the “secondary motor starter” was bad and they couldn’t guarantee how long it would last. It was the dual run capacitor. The only reason I could ever see them changing the name of the part is to keep people in the dark and use scare tactics to suggest replacement. The entire company should be ashamed; I have no idea how anyone that works there can sleep at night knowing they take advantage of the uninformed. Imagine a car salesman telling you to replace your brand new car that’s under warranty because the battery is bad. Absolutely disgusting what private equity has done to these companies. I would only recommend reading out to them if you want to get fleeced. I wouldn’t put you guys on blast if this was the first time I saw you pull this crap.
• CT

  Claire Thor

  Sep 29, 2026
  1.0
  DO NOT USE BELL BROTHERS! I am extremely disappointed with my experience with Bell Brothers. Based on my experience, I feel that their pricing is misleading, and I would strongly advise others to be cautious before agreeing to any repairs. We initially called Bell Brothers for an HVAC diagnostic and paid the $99 service fee. The technician, Richard, came out and informed me that my system had several issues and that the repairs could cost up to $14,000. He then offered to fix the basic issues for $7,000 or perform a leak search, add temporary cooling, and fix the leak for $1,780. Since I couldn’t afford to pay $7,000 or $14,000 upfront, I chose the $1,780 option. Richard also mentioned payment plans, which made the offer seem more manageable. However, when I asked about financing, I was told that payment plans were only available if I replaced the entire system. This was not what I understood from our initial conversation, but I still proceeded with the service. When it came time for the leak search, Richard came to our house while I was away. He informed my brother that the leak search was completed and that he had added temporary cooling. However, he then explained that if a leak was found, repairing it would cost extra. I was extremely upset because that was not how the service had been presented to me. Why would I agree to pay $1,780 if that amount only covered a leak search and temporary cooling, but not the actual leak repair? I called Richard and spoke with a representative, who then spoke with a manager. I explained that I had been misinformed and requested a refund. They refused to give me any money back. I then asked if they could at least refund half of the amount since I felt the service was not what I had agreed to. Again, they refused. Instead, they offered to credit the $1,780 toward a system replacement or repairs, so I reluctantly agreed. Four weeks later, Richard returned and found a leaking valve. He then informed me that replacing the valve would cost an additional $900. I asked whether the $1,780 I had already paid would be applied toward this repair. Once again, I was told NO. Apparently, the $1,780 credit could only be applied toward replacing the entire system. This makes absolutely no sense to me. If I could afford to replace the entire system for $14,000, I would not have chosen the $1,780 option in the first place! Now, after spending $1,780, I am being told that I cannot get a refund and that my money will not be credited toward the repairs I actually need. It has been nearly two months, and my AC system is still not fixed. What makes this situation even more frustrating is that I have children at home, and I am pregnant. All I wanted was to get our AC fixed without having to spend thousands of dollars that we simply do not have. I have repeatedly asked for at least half of my money back so I can hire another company that can actually get the job done. Unfortunately, they continue to refuse. I am not upset that repairs cost money. I understand that HVAC repairs can be expensive, and I am willing to pay for necessary work. What I am upset about is the lack of transparency, the additional charges that keep coming up, and the fact that I feel I was misled about what my $1,780 payment would cover. My advice to anyone considering Bell Brothers: Get everything in writing before agreeing to any work. Make sure you understand exactly what you are paying for, what is included, and what additional charges you may face. Do not rely solely on what the technician tells you verbally. I am sharing my experience because I don’t want anyone else to end up in the same situation. Spending nearly $1,800 and still having a broken AC after two months is beyond frustrating, especially when you have a family at home. Bell Brothers, I hope you take responsibility for this situation and provide a fair resolution. All I am asking for is a refund of at least half of what I paid so I can take my business elsewhere.

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