Brody Pennell Heating & Air Conditioning

Reviews

• JS

  Jonah Salita

  1 day ago
  5.0
  The only reason I chose to work with Brody Pennell is because of Santiago Morales, one of their service technicians. He was honest, personable, efficient and most of all he didn’t try to sell me anything fake. Kept it real the whole time and ended up spending multiple hours with me trying to find the right solution. If it wasn’t for him, there’s no way I would have gone with Brody Pennell because their quotes came in significantly higher than other local companies… like $7k to $8k higher for the same job… regardless, Santiago is a lifesaver and I’m happy that I have someone like him to be on my account helping me. If you’re not careful and don’t find someone like him it’s easy to get fooled into an overly expensive job that’s not needed.
• RS

  Randy Sultan

  Aug 15, 2026
  1.0
  I regret that I have to post this negative review as I have been a customer of Brody Penell for over 20 years. Plus I pay extra each year to be a preferred customer. I paid them over $17,000 in March 2026 to install a new air conditioning unit and thermostats in my home. On August 10 my A/C stopped functioning and I called them on August 11 to come out and repair it. They told me, at first, that they could not come out for almost 2 weeks. After several calls and complaints, they finally agreed to come out on August 13. The morning of August 13, they told me that they could not fix the unit and told me they would need to order a part and that they would update me "shortly." It is now August 15 and I cannot get any information from them concerning when they will be able to repair my unit. After numerous calls and promises that they would call me back (which they never did), I still have no information whatsoever as to when they will fix it. In the meantime, I am suffering in my home with the temperature in the afternoons reaching 85 degrees, This is the worst service from any company I have ever experienced. I would suggest you not use Brody Penell.
• MA

  Misty Adams

  Aug 14, 2026
  1.0
  Wow. How they have 4.9 stars is beyond me! They must have bought them! We made an appointment almost 2 weeks ago. And DROVE FROM ARIZONA for the appointment. They gave us the 8am-12pm time slot. So my husband waited. LOST A DAY OF WORK waiting for them. 12pm came and nothing. No call from the technician saying OH IM SORRY IM LATE ILL BE THERE SOON. NOTHING. 2pm came. STILL NOTHING. we had to reach out to THEM just for them to tell us that we didn’t confirm ENOUGH (we confirmed through chat and text several times) and guess what THEY DIDNT HAVE TIME FOR OUR APPOINTMENT 😡. What’s the POINT OF MAKING AN APPOINTMENT IF THEYRE NOT GOING TO KEEP IT! We’re infuriated. And it’s not the first time this has happened with a company in LA. The incompetence runs deep there I guess! A lot of companies will charge a fee if a customer stands them up. So what about us? Does my husband get back his time and gas money driving from ARIZONA for this? No AC. WAITING FOR YOU. What a pathetic and unprofessional “service” you offer. Shame!
• RR

  ReneeJoan Robles

  Aug 11, 2026
  5.0
  Manuel Barrios did a fantastic job giving my home mini-split system its semi-annual check-up. Not only was he very thorough, he also took the time to explain to me in detail how my system works and all the things that were in good working order, as well as the things that would need some attention in the not-to-distant future. He was also upfront with the costs of these future maintenance tasks. I just found him to be extremely knowledgeable about his craft in general!! He was also respectful of my property, and made sure he left my home as clean and orderly as he found it. He was also very organized and methodical in how he checked each unit one at a time so he wouldn't miss anything or forget a step. Brody Pennell has always given me great service and has helped me keep my system in good working order ever since I retained them. I happily recommend them to neighbours on the "NextDoor" app who are looking for HVAC services. But Manuel Barrios was exceptionally competent and knowledgeable, friendly and thorough, and I will definitely ask for him by name when it is time for my next semi-annual check-up!! Thank you, Manuel!!
• NK

  Neeta Kamat

  Aug 6, 2026
  1.0
  Hi, the technician Anthony was extremely unprofessional and unfortunately confirmed all the worst reviews I had read about Brody Pennell. He arrived and before even taking a look to see what the issue was started making comments I knew to be incorrect. He didn't bother to investigate outside the unit to see how the fans outside were working. He declared immediately that the system was broken and needed to be replaced and lied about the age of the ac unit. He kept making comments about the state of how bad it was but as I can now state this with certainty as I had a technician from a different company take a look, he fixed the issue in 20 minutes and urged me not to replace the unit as it is working just fine and has another 8-10 years left. The technician Anthony also demanded to know who else I was speaking with for assistance and when I refused to tell him he became snide insisting I couldn't get help with my expectations on cost. I will not be using this company going forward. The reviews I had read is that technicians don't try to fix the problem they just try to sell you a new one and maintenance and unfortunately this was my exact experience. My AC was thankfully fixed by another technician and I had a much better experience with that company

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