Stump Fence Co

Reviews

• OL

  Olivia Lesch

  Jun 2, 2021
  5.0
  Luis and Gerardo did an excellent job on a wood fence in our yard. It was uneven surface with a few massive old tree roots in the way and they handled it so beautifully. They had excellent communication up front about some of the issues that could arise from the setting and talked me through options for solving the problems. We are very pleased with the results and would use them again. Note that Stump is very busy so we did have to book this job a couple months out.
• JM

  Josie Mead

  May 30, 2021
  5.0
  Did great work, fair price,. I had an issue with the gate 4 months after they installed the fence. They came and fixed it without delay. I recommended them to my son when they needed a fence.
• KM

  Kathy May

  Mar 22, 2020
  5.0
  These guys did an absolutely beautiful job on a fence they built for my neighbor and i. I'm not sure of the two workers names, but they did an exceptional job, true quality and craftsmanship. And they were nice and funny and patient!
• AR

  Alisa Rock

  Jun 13, 2014
  1.0
  Appointment sought confirmed with office staff on Monday June 9th for estimate to be completed at the family home on Friday June 13th at 3pm. Nanny was at home with children all day. Business owner called at 1:30 and left message on home telephone that he was calling to confirm the appointment and if no one returned his call by 2:30 the appointment was cancelled. Upon arrival home the homeowner, who was very clear with the appointment clerk that appointment was confirmed as homeowner would need to take time off, did not immediately retrieve and return messages left on the answering machine. At 3;30 message was retrieved and returned. Upon speaking with "Terry" it became increasingly clear that he had no intention of meeting the homeowner because he was "not going to be able to make it back to the office with traffic". I expressed concern over the fact that this did not meet my customer service expectations, he left a message at home, the nanny cannot answer calls for the family etc.... I asked to speak with the supervisor. Terry informed me that he was the owner and very rudely remarked, "how can I help you". I let him know that his services were no longer be requested. He said "good", and hung up. This is extremely immature and unprofessional behavior. if Terry did not want to make a Friday afternoon appointment and deal with traffic then he should not have made a 3pm appointment with me. He lacked common courtesy and professionalism.

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