General Installation

Reviews

• PC

  Paolo Canciani

  Nov 21, 2023
  1.0
  We received their contact as an authorized Rheem service provider for our water heater and we called them to have the faulty gas valve replaced. We called mid August 2023 and they came to replace the gas valve. After about 50 days, mid October, the water heater signaled again a faulty gas valve and we called them to get it checked. They came back and charged us again for the diagnostic and 199$ to change the faulty gas valve. The part was under warranty but their job wasn’t, since it was over their 30 days threshold. Mid November, after 39 days from their last visit, the water heater indicated again, for the 3rd time, a faulty gas valve. When I called them I was told they would have charged for the 3rd time the full tariff to come check the water heater since it was after 30 days. They claimed “it’s not their problem” since they “didn’t make the water heater” so I wander why Rheem recommends them as an authorized service provider and if they checked the water heather at all when they came here before. Avoid this company. They do not stand behind their (poor) work and try to keep charging customers extra fees.
• RO

  Robert Oishi

  Aug 27, 2023
  5.0
  They came out to replace the gas valve control on our water heater as per recommendation from the manufacturer, Rheem. A few weeks later, it went out again. I called again, and they again got on the phone with Rheem. They recommended again replacing the gas valve control and also a tank sensor. When the parts arrived, they came out again to replace the parts. We have been good ever since. The 2nd visit was N/C since it was under the 30 day labor warranty. Quick, no nonsense service
• FR

  Fotios Retzepis

  May 20, 2023
  5.0
  Great place to find water heater parts.
• CE

  Carolyn Easley

  May 17, 2021
  4.0
  Very honest company to deal with for hot water heater repair.

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