Granite Expo - Fairfield

Reviews

• JB

  Jaye Bee

  Mar 31, 2026
  1.0
  The service here is very much lacking. I wandered around for 5 minutes before anyone acknowledged me. As I approached the counter a woman looks up from her phone and asked if I need any help. I tell her I'm looking to buy a condo that needs a total bathroom and kitchen redo and new flooring and I'm trying to get an idea of how much it would cost. She tells me she needs the measurements, " well, I can't just give you a price without the measurements." And she looks annoyed. She answers a couple of questions I have about countertops and flooring. But mostly her facial expression just looks annoyed like she just wants to go back to looking at her phone. They were very few customers and lots of staff wandering around ignoring me. Later, I find out that the woman who seemed annoyed with me was the manager. Very poor service. I was told their prices are great but I do not want to buy from them.
• RN

  Ryan N (Neerphoria)

  Mar 14, 2026
  4.0
  Good Service.
• FG

  Fair Grounds

  Dec 4, 2025
  5.0
  Jesús has helped us all the way with the best option for our kitchen designs, he’s very patient, was very clear and honest with his responses, never pushed us to make a decision, speaks two languages, which made it much easier for understanding the process. Jesus and his outstanding professional customer service and all his help we bought the cabinets here. We didn’t look anywhere else because all our questions and answers were resolved here. Marisela was very helpful and knowledgeable one day when Jesus was off work. Both of them are excellent to work with when remodeling your kitchens or bathrooms. Thank you so much Granite Expo por having such a wonderful experience working with Jesus. He’s is absolutely the best!!!! David & John Rosa “ Mom “
• HT

  hung Tanya

  Oct 15, 2025
  5.0
  I have been quite a few different Granite Expo stores, like Emeryville, Pittsburg, but so far Granite Expo Fairfield is my favorite!!! Once you step in the store, front desk sales will give you a warm welcome with a big smile. The sales person helping us is Emily. She is very knowledgeable and extremely patient. I know I’m not an easy customer but the service she provides far more beyond average. One more thing to mention, their place is very clean and spacious. My designer and I love staying there and enjoying working with Emily so much!!! Last but not least, their products seems sturdy and price is very good. Even though tariffs have been an issue since April but their prices are still very reasonable. Recently their countertop has special promotional discount. Highly recommend this place to everyone if you want to remodel your house 👍🏻👍🏻👍🏻
• DC

  David Costa

  Apr 25, 2025
  2.0
  Limited selection with very poor customer service. If you are remodeling a bathroom, they have selections of black and white but hardly anything else. The people that work at the counters wait for Contractors to come in to place large orders. One guy helped us and had limited knowledge and walked away after 5 minutes and then we had to go find him. JUST pathetic service!