Anderson Plumbing, Heating & Air

Reviews

• SP

  Samantha Pasino

  1 day ago
  1.0
  Extremely disappointed with Anderson Plumbing, Heating & Air. I booked a free customer diagnostic a week in advance and was given an appointment window of 12–6 PM. I arranged my WORKDAY around this appointment—which means lost wages—because I needed to be available for a technician. I received a text this morning confirming my appointment time, so I spent the day waiting. Not one actual human being contacted me with an update. Then at 4:18 PM, more than four hours into my appointment window, I received another automated text saying they were “significantly behind” and that they felt it would be best to reschedule me for another day. Seriously? You confirmed my appointment that morning, allowed me to sacrifice more than half of my workday waiting for you, and then decided I should give up another day because your schedule was running behind. The job I took time away from is the same job that pays for repairs like this. To make matters worse, I tried calling customer service to speak to an actual person and sat on hold for nearly an hour with no answer. Automated confirmations, automated cancellation, and apparently no human available when a customer actually needs assistance. I understand that appointments run long and schedules change. What I don't understand is waiting until 4:18 PM to tell a customer who has been waiting since noon that you aren't coming—especially after sending a confirmation text for the appointment that same morning. My time has value too. I lost wages today because I relied on the appointment Anderson scheduled. I certainly won't lose another workday giving them a second chance.
• JR

  Janice R

  6 days ago
  5.0
  Great experience with the techs! They were friendly, clean, and respectful of our home. They even brought their own booties and appreciate they were respectful of our flooring. Really appreciated the extra care!
• MH

  Maria Healey

  Aug 11, 2026
  5.0
  Our old builder grade toilets needed to be replaced after 12+ years when our water bill kept rising every month. Anderson made it easy to schedule and get someone out quickly. Art did an amazing job installing our new toilets and hauling away the old ones. He's incredibly knowledgable and friendly to work with! Can't recommend him enough!
• CD

  Claudia Dastmalchi

  Aug 10, 2026
  1.0
  Our HVAC system needed full replacement after a leak in the attic, and while Anderson’s initial consultation appeared professional and competent, the actual execution was the opposite. What followed was a series of avoidable mistakes, property damage, and dismissive behavior that made this one of the worst home‑service experiences I’ve ever had. 1. Equipment Errors The technicians (James and Brandon) selected the wrong equipment three separate times. - They first arrived on Saturday, only to tell us they brought the wrong unit — pushing the installation to Tuesday, during a heat wave. - On Tuesday, we received another message: wrong equipment again. - When they finally arrived with what was supposedly the correct system, I was asked to photograph the serial/model numbers for my landlord. Within hours, the landlord confirmed the equipment was still not what was agreed upon in the contract. Three incorrect equipment selections is not a minor oversight — it reflects a serious lack of attention and internal coordination. 2. Damage to the Home Across the two days of installation, multiple areas of our home were damaged: - Dents in the stairwell walls - Chips and marks on the banister - Damage to the attic access ceiling Throughout the day, I repeatedly heard tools and equipment being dropped. The primary indoor technician, James, handled the space with little regard for the home he was working in. 3. Unprofessional Conduct Several interactions with James were dismissive or disrespectful: - When I pointed out the damage done on day one, he offered no acknowledgment or apology. - After a loud crash from the attic area, I asked if everything was okay. Both technicians froze and stayed silent. When I clarified that it sounded like something fell, James responded only with a curt “okay…” - Any time I asked a reasonable question or requested an update, James acted irritated — even saying “you keep asking me about this” when I asked about the roofing technician whose schedule had delayed the installation by a full day. If the roofing work was only related to heating (as James later claimed), then delaying the cooling installation for his schedule makes no sense. The explanations were inconsistent and delivered with an attitude that suggested my questions were an inconvenience. 4. Post‑Installation Failure Perhaps the most concerning part: after the second day of installation, the technicians claimed they had tested the cooling system and said everything looked good. Within one hour of running the AC, the attic opening began leaking again — this time in a different spot — and new drywall damage appeared that had not been there before. We had to shut off the AC again and wait for a senior technician to come out the next day to clean up the mess left behind. After days of delays, incorrect equipment, and damage to the home, this final failure made it clear the installation had not been done correctly. 5. Lack of Follow‑Through After the installation, I called Anderson and spoke with a dispatch manager who was apologetic and assured me someone would follow up. No one ever did. The contrast between Anderson’s polished sales process and the actual service we received was stark. Wrong equipment three times, damage to the home, dismissive behavior, a failed installation that caused new leaks and drywall damage, and zero follow‑up from management make it impossible for me to recommend this company. Customers deserve competence, care, and respect — none of which were demonstrated here.
• BF

  Benjamin Foxhall

  Aug 8, 2026
  2.0
  We had Anderson line our old cast iron sewer line under the garage and to the street. They also had to reroute our laundry connection that was under the garage slab. We appreciated how knowledgeable the estimator was when he met with us and he gave us a reasonable price. However, if I had to do this job again, I would hire a company that specializes in this sort of work. Anderson constantly over promised and under delivered, and there was a distinct lack of communication when things went wrong, which they did at every step of the project. They started by excavating a hole (which we were told would be 3’x3’) so they could install the cleanouts and line the pipe. They managed to line under the garage fine but couldn’t get the liner to go through the bends in the pipe towards the street so they had to excavate further and replace the entire drop at the property line. This delayed us several days and put our plumbing out of service way longer than we were told. They also told us multiple times that we could use our laundry when the laundry line was blocked by the liner, I’m glad that I pushed back on that advice too. Then they started rerouting the laundry. They couldn’t get the slope on the pipe to work so they started (without asking) extending the laundry line along the wall of our garage. They shoved my metal workbench and cabinet out of the way ripping out the anchors holding the workbench on. We had to stop them and tell them this was unacceptable that 1/2 of our garage wall would have a pipe in front of it not allowing anything to be placed along the wall. We agreed that they could dig further in the yard to catch the slope of the pipe. Once they put the pipe in the ground, it just didn’t look right. I grabbed a level and sure enough, it was sloping back towards the house. They had to redo the pipe to get the slope to work. I wonder if they would have just buried the pipe if I didn’t say anything. They also left the old cast iron connection open on my garage floor so now I have a hole. Finally all of the plumbing was done, we passed inspection and it’s time to fill the giant hole and trenches. I’m not sure anything was compacted. When I walk on the trench I’m sinking six inches. At this point I just want them to fix the hole in the garage and leave. What started as a 3 day minimally invasive 3’x3’ excavation to line the sewer turned into a 7 day giant excavation while killing half of the lawn with the dirt they dumped everywhere. The job did get done in the end but I really lost confidence and trust in Anderson with all of the issues. It’s frustrating to spend so much money and still be left with lingering feelings that the job might not have been done correctly.

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