Sepulveda Windows and Doors

Reviews

• BT

  Brian Tarr

  Feb 12, 2025
  5.0
  Our General contracting company has been a building partner with Roger at Sepulveda Doors and windows for several years. From steel doors and windows, aluminum units, custom oak interior doors to wood sashes they have always provided us with exceptional service and professionalism. Their communication and expertise in providing information for us and our clients is exemplary. .
• MC

  Maricela Cortez

  Feb 22, 2024
  5.0
  I have to say this is the place to buy your windows and doors. Tony was super kind and patient! He guided us through the process of choosing the right windows for our project. I called and visited other well known window/door dealers and they would not give me the time of day. I will not name them but they have nothing on this store. Tony was a true professional. My husband picked up the windows we ordered with a bad back. Gilbert and Lorenzo helped him load up everything without hesitation. Highly recommend this business. Thank you Sepulveda!!
• RR

  Robert Radler

  Dec 24, 2022
  1.0
  My architect placed an order for doors and hidden hinge about six months ago. Because of supply chain problems the order was placed long before the material was needed. At the time my architect placed our order he was told that there were no black finish hidden hinges available. So we ordered chrome hidden hinges. About two months ago we went to install the doors along with the hinges and the chrome hinges just did not fit with our design goals. My architect contacted Sepulveda and asked if we could exchange the chrome hinges. I had done research and found that black hidden hinges were in fact readily available and at a much lower cost than I paid Sepulveda. My architect was rebuffed by Sepulveda ( I believe the Sepulveda contact is named Brian) even though we offered to pay a restocking fee. I had called the hinge importer directly and they said that they would direct ship black hidden hinges with the ok from Sepulveda. My architect called again and Sepulveda replied that they would get the black hinges for $95.00 each ( I paid $55.00 each for the chrome hinges from Sepulveda). I found the black hidden hinges on Amazon for $41.50 each, much less than I paid Sepulveda for the chrome hinges. To add insult to injury Sepulveda said that they wanted me to give them the chrome hinges with no refund or credit applied. My order for doors and hinges was close to $5,000.00. Not huge amount but meaningful. I thought that Sepulveda should have assistnme in making the exchange.The company lacked enough knowledge to know that the black hinges always were available. They said they only deal with one product distributor.and they did not have the hinges.. Nor did Sepulveda feel any obligation to assist me in making an exchange even when my architect offered to pay a restocking fee. There are many other door and window suppliers in the Los Angeles. Turns out we needed one more door to complete our project. Needless to say that we went elsewhere to purchase the extra door. I would never work with this company again.
• RS

  Rogelio I. Kirsch Sr.

  Jul 30, 2020
  5.0
  Excellent customer service.

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