Service Champions Plumbing, Heating & AC

Reviews

• SC

  Samantha Chan

  Sep 27, 2026
  5.0
  I had an exceptional experience with Service Champions overall. Kalani Casteel, my Service Champions technician, was extremely knowledgeable and truly an expert at his craft. He explained everything thoroughly at a level that was easy to understand (for those who are unfamiliar with all the technical terms regarding an HVAC system). The installation of the HVAC system went smoothly as well. Eddie Martinez and Elvis Le were quick, careful, and thorough. The system worked perfectly as soon as they were done. They even came back on a separate visit to switch out a few of the air vent plates that were a little bent/ warped. Additionally, if I had paint available for touching up the areas around the air vent plates, they would have painted those spots too, just as a courtesy. Furthermore, this may not be important to some, but Kalani, Eddie, and Elvis all brought booties/ shoe covers to wear in the house! My husband and I truly appreciate this gesture because we do not allow outside shoes within the main part of the house. I highly recommend Service Champions! They were wonderful!
• RD

  Robert Decker

  Sep 22, 2026
  4.0
  UPDATED* 9/24/26 spoke with manager Mike and he agreed that I was not supposed to be charged for a clog clearance with my membership, but it was going to take some extra work to get that refunded so he counter offered 6 months paid membership ($120 value), I paid $150 for that service, so shorted $30, but I will take it. Deflection, lack of accountability for anything, bad look for holding the manager position. Contacted by supervisor Yesenia who reached out twice, yesterday and again today, we were able to speak about everything in length and detail. Yesenia who had been with the company for some years (+10) was able to represent the brand excellently. She completely understood the situation, gave logical reasoning on the misrepresentation of the brand, and accountability and ownership was taken. End result, she made it right, refunding the entire amount of $699 and 1 year membership paid ($240 value). This will give Service Champions another opportunity for redemption and show they still have good technicians and they are a company that stands on their brand moto. Changed star rating from 1 to 4 because a single person, Yesenia, can make a difference in brand representation, appreciate her time and effort in looking into this issue, making it right and exemplifying that every customer is important. Initially 1 star rating due issue below - VISIT DATE: 9/22/26 Problem: Water was leaking from my air handling box primary line in my attic which caused some ceiling damage. Action: Being a member of Service Champions I called them out to clear the clogs in the line which is part of the service I pay for monthly. Senior Tech Jason Gomez / Tech Donavon Saario both came out. Job they conducted: 1) Clear the line which was the p-trap under the sink. ($150 they charged, though was included) 2) During their inspection they noticed my air handling box primary and secondary lines were installed backwards, needed a swap. ($150) 3) Install a safe-T switch (water overflow switch) in line with my secondary line ($399) Issues: Overcharged / Lack of integrity & loss of my trust 1) Overcharged - The safe-T switch is a $40 switch that took about 15 minutes to install, the PVC pipe to swap over the lines another 15-20 minutes but about 2ft of total pipe *picture (Attic work) and cleaning the p-trap under the sink *picture, wouldn't that be part of clearing any lines? Materials, I say would cost total of $100 being VERY conservative. So they charged me $600 for about 1 hour of work plus parts. REDICULOUS! 2) Lack of integrity and loss my trust - After they cleaned my condenser (part of the service) we went to go over the work they will conduct. The senior tech joined the other tech and was trying to advise me, then being the experts that I had a refrigerant leak. They wanted to do this inspection that cost $699 same as the cost of what they told me it would cost for the above work, "they didn't want to nickel and dime me" and if I don't fix the leak, the coils can freeze over and a big block of ice can form and destroy my ceiling with water damage! They mentioned they didn't see any residue leaks from the condenser and it would most likely be in the attic at the coil. COST: $4,000 (if current equip is warranty) / $7,000 (if not) I told the tech after the senior tech left that I will just get the above work done, possibly call them out later. I had been a lead aircraft mechanic several years, so I did my quick research from the numbers they got and looking into the MFG manual for my system. System: Lennox ML14XC1-060-230A04 Fieldpiece Measurements (see picture) showed all my readings were on point, 78degree weather at the time if you guys are less technical and want to plug this into google AI. Basically though refrigerant was perfect to the temp we had, TXV was feeding my indoor coil efficiently without flooding liquid refrigerant back to the compressor. Delta T was 71 and 50 which 21 degrees difference is exceptional! They were trying to get me into a $7,000 dollar deal, note they get paid also on jobs (commision).
• CC

  Che

  Sep 18, 2026
  1.0
  These guys are not HVAC technicians, and they are not salesman either — they are just a bunch of inexperienced scammers. They dispatched Blake over, who kept making comments about everything he saw in my home, asking if I live alone and then proceeded to call me a baller. What kind of technician does that? This behavior alone is beyond inappropriate and unprofessional and of course it made me feel extremely uncomfortable. He then sent a second guy over half an hour later, Steve, who allegedly has over 20 years of experience and will provide a more detailed inspection. Looking back, this process feels very “staged” as other reviewers are also saying that they experience the same thing. They both looked at my furnace, which is only a little over a year old and has barely any rust on the interior, quickly concluded that the entire AC unit needs to be replaced and quoted me $29K for it. They both kept trying to upsell it to me and pushed me to join their membership program. At this point, I knew something real fishy was going on so I kicked them out. Within the next few days, I had two other HVAC companies come out. I was informed by both that the minor cosmetic rust is nothing to be worried about, that my unit is working just fine and is far from needing a replacement, let alone a repair. Jokes on Blake and Steve from Service Champion. I am not sure if I am more offended that they tried to scam me or the fact that they think I would be dumb enough to fall for their scam.
• DM

  David Miller

  Sep 16, 2026
  2.0
  Five stars for Michael, but one star for the company experience I scheduled Service All Stars through their website and clearly explained that I had a mini-split needing a nitrogen pressure test, vacuum, and R-32 refrigerant recharge. They accepted the appointment, but the earliest opening was four days away. I chose to wait, thinking a company that busy might be worth waiting for. On the morning of my appointment, after I had already waited four days, their receptionist called and said they do not work on mini-splits and would have to cancel. I explained that “mini-split” and the work needed had been clearly stated when I scheduled the appointment, so this should have been caught before accepting it—not on the day of service. A few minutes later, the owner, Alex, called, apologized, and said they would make an exception and keep the appointment. I waited the rest of the day and prepared the garage so everything would be accessible. Michael arrived that evening and was professional, friendly, and informative—the nicest part of this entire experience. Unfortunately, he had apparently not been told about the exception and initially said they could not work on the unit. After calling the company, he received approval and prepared an estimate. The quote was $1,200 just for the nitrogen pressure test and vacuum, plus $499 for the refrigerant, with another charge of approximately $300 mentioned afterward. The necessary repair had already been completed; the system only needed to be pressure-tested, evacuated, and recharged. Other companies later quoted roughly $500–$800 for the work, which to me seemed high since I paid $799 for the unit brand new. A price approaching $2,000 felt less like a serious estimate and more like another way of saying the company did not want the job. If mini-splits are outside your company’s scope, that is perfectly acceptable—but the appointment should never have been accepted, and I should not have been made to wait four days and then spend the entire appointment day expecting service. I do want to recognize Michael separately. He was courteous and honest, and when it became clear that I would not accept the quote, he took the time to explain what equipment and steps would be involved. I genuinely appreciated his kindness and professionalism. Michael deserves five stars. Unfortunately, the scheduling, communication, and pricing from Service All Stars made the overall experience a two-star one.
• HA

  Hossein Amini

  Sep 12, 2026
  1.0
  ⭐ 1/5 — Very Disappointing and Unprofessional Experience We had a water leak in our kitchen and found Service Champions Plumbing, Heating & AC through Google. Unfortunately, our experience was very disappointing. The first technician came to our home and, after spending some time investigating, was unable to determine exactly where the leak was coming from. He did not use any leak-detection equipment, which was surprising to us. He told us that another technician would be sent with the proper leak-detection devices to locate the source of the problem. Based on that information, we waited approximately 16 hours, including overnight, expecting a technician specifically equipped for leak detection. When the second technician finally arrived, he only had a tablet and a flashlight—no leak-detection equipment at all. He explained that there had been a management or scheduling mistake and that nobody had told him to bring leak-detection equipment. He also said that he was actually a drain technician, not the leak-detection technician we had been promised. This was especially frustrating because the first technician had specifically confirmed the day before that someone with the proper equipment would be coming. After waiting all that time with an active water leak, we were essentially back where we started. The communication was poor, the situation was handled unprofessionally, and the second technician ultimately told us he did not know what the problem was. When a customer has a water leak, time matters. Sending the wrong technician after making us wait approximately 16 hours was unacceptable and wasted valuable time. Based on our experience, I cannot recommend Service Champions Plumbing, Heating & AC. "Not Recommended

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