Holders Air Conditioning & Heating

Reviews

• PN

  Pamela Norman

  Aug 14, 2026
  5.0
  The technician was amazing. He was friendly and made sure everything was taken care of. He was professional but easy to be around and ask questions. We would prefer him every time but we have been impressed with all technicians who have worked on our house. In fact we only use Holders when we need anything done that involves our heating and a/c system. May and Pam thank your company and employees very much!!!
• MN

  Ma Elena Nartea

  Aug 14, 2026
  4.0
  Updates: Need to change my rating. This is the second time I asked for service. The first time was on Sat Aug 8. The capacitor was replaced as it is not working. However, the house still is very warm. The AC is on but no cold air can be felt. And so I scheduled for another appointment , set and was confirmed on Aug 12 8am-12nn. A technician did not arrive as stated. We waited the whole morning, took a morning off from work. Someone called in the afternoon from the company regarding the appointment but nobody is at home anymore. Then someone came today Aug 13 in the morning. Came and said the unit is frozen and so he will come back. He turned off the AC. No one came back. AC is off. We are miserable. The first appointment with Holder, the customer service was great even even though it was still warm in the house. I am fine with that. But the second time was a totally different experience. I had the confirmation of the appointment but no one reached out to say that they are not coming. Time and income loss. When someone came, he turned off our AC, promised to return but left us hanging. When I called the office to ask, I was told that the job was completed. So frustrating. Update: Eddie came the day after this review. Kayla the customer care rep was also on top of this. I feel like they really care about you as a customer. Eddie was very good in explaining things. Finally got our house cooled. However, the dreaded "something needs to be replaced that cost an arm and a leg" happened. I think its inévitable. I just hope that we can get a discount 😅
• MR

  Melissa Rossiter

  Aug 10, 2026
  5.0
  This is the second time in three weeks we've used Holder's. The first time, we had a minor repair scheduled for our compressor. As the tech was finishing up, he accidentally broke the compressor coil. Despite the mistake, Holder's went above and beyond to make things right. We signed up for the member discount after they warned us our capacitor looked like it could go out soon. Last night (three weeks later), our capacitor exploded overnight. Holder's sent out Dallas the same day to make the repair. Dallas was friendly, explained everything perfectly and made the fix in an about an hour. We won't be going anywhere else for AC or heating!
• BC

  Brenda Coyle

  Aug 10, 2026
  5.0
  We placed a service call this morning it was scheduled between 12-4. Within 15 minutes of placing the call I received a call for a technician saying she would be out with a few minutes. Marissa check out our ac unit explained what needed to be fixed and fixed it very quickly. She also mentioned and suggested us to sign up for the maintenance program which we needed. We felt she was honest with us about our old unit and Excellent customer service.
• MA

  Michael James Alejo

  Aug 1, 2026
  5.0
  Angel, also known as AJ, provided outstanding service when our HVAC system stopped working. From the moment he arrived, he had a very positive, professional, and reassuring attitude. He listened carefully to what was happening with the system, inspected the outdoor unit thoroughly, and quickly identified the damaged electrical components that were preventing it from operating correctly. AJ was extremely knowledgeable and clearly experienced with HVAC systems. He showed us the affected parts, including the burned and damaged components inside the unit, and explained the problem in a way that was easy for us to understand. He did not overwhelm us with technical terms or leave us wondering what was wrong. Instead, he patiently walked us through what he found, what needed to be repaired, and how the components worked together. What impressed us most was how efficiently AJ managed the repair. He came prepared, worked carefully, and was able to get our HVAC system running again very quickly. Even though the electrical damage looked concerning, AJ remained calm and confident throughout the entire process. His knowledge and ability to diagnose the issue helped make what could have been a stressful experience feel manageable. AJ also treated our property and equipment with respect. He was careful while working around the unit, kept everything organized, and made sure the system was operating properly before finishing the job. He took the time to answer our questions and did not make us feel rushed. His friendly personality, honesty, and willingness to explain everything made a major difference. It is easy to see that AJ takes pride in his work and genuinely cares about helping his customers. He demonstrated excellent troubleshooting skills, strong technical knowledge, professionalism, and great customer service from beginning to end. We are extremely thankful that he was able to respond, locate the problem, and restore our air conditioning so quickly—especially during the hot weather. We highly recommend Angel “AJ” to anyone needing HVAC service or repairs. He is dependable, knowledgeable, efficient, respectful, and very easy to work with. Thank you, AJ, for your excellent work, positive attitude, and for getting our home comfortable again so quickly. We truly appreciate everything you did and would gladly request your services again.