Rite Way Heating, Cooling & Plumbing

Reviews

• FR

  Francisco Rosario

  today
  5.0
  Outstanding, consummate professionals! Cory and Bo are clearly masters of their trade and we look forward to working with them in the future. We chose Rite Way to service our Trane HVAC based on their great reputation and recommendation by the Trane company - Bo and Cory exceeded our highest expectations. Throughout the HVAC inspection process, they clearly and patiently explained what they were doing, what they found along with proposed solutions to any issues they discovered. Cory and Bo also explained the extensive services offered by Rite Way and the processes of the services we are considering in ways that were easy to understand and without any sales pressure. Thank you for the terrific HVAC system inspection.
• KL

  Kitty Lara-Moran

  2 days ago
  5.0
  Rite Way is awesome! I had an evaporative cooler that was in prompt need of replacement, and they came right out and discussed all my concerns and presented many options for either replacing the evaporative cooler or going with an air conditioner. I chose to go with an air conditioner and remove the evaporative cooler entirely. They scheduled me for the very next day! Two techs, both named William, arrived right on time in the morning. They installed the new air conditioner unit, removed the evaporative cooler from the roof, and installed a new furnace with a smart thermostat. They were incredibly thorough in their work. I am very grateful for the prompt response by Rite Aid to send a Tech out to look at the issues I was having, present me with options and costs, and get the work done the following day. Highly recommend!
• CM

  Cynthia Rose McCaw

  6 days ago
  1.0
  We hired Rite Way to come and install an AC system. We fired Rite Way. We were previously happy with Russett which was bought out by Rite Way. (They like to say 'merged') Because of our good experience with Russett we were trusting and relaxed about our upcoming dealing with them. This post would be too long if I detailed every single issue and I am trying to make this as polite as possible. We were told that the person coming would bring a portable cooler. He did not, we had to ask him about it and then he didn't text us back until I asked again why he had not texted. We did eventually get portable cooling and the manager let us keep it for a couple of days so we appreciate that. We had no issue with our salesman, we liked him and enjoyed our conversation. I think the issues here stem from the fact that this company has very poor communication. (Last issue: I called the office (8:47 AM) to pick up the portable cooling and explicitly told the office I had a meeting at 10 AM. I also texted them to come after 11 AM. At 9:59 AM two Rite way employees were ringing our doorbell and I hear him telling the office to call us again as I approached the door. Very poor communication but this was just the last one. We felt like we were just a number. We were never told our heat load calculation to ensure we were getting the right size unit. Another company that they work with all the time, had in our opinion unethical behavior and we did not use them. After speaking with the General Manager he told me that people love this company but hey we got a second and third opinion and this contractor was did not meet our ethical standards to be polite. This is a big company and they are more concerned with sales than service.
• LS

  Lorri Swink

  Sep 30, 2026
  5.0
  I’m pretty sure Daniel Ramos came out and inspected our water heater. After he left, we had noticed some leaking out of the overflow we called back and you guys sent him back out a few days later he fixed the issue. I was very pleased and happy that you guys came back and repaired what maybe was broken and didn’t charge us for the second visit it’s really gave me confidence in your company that you’re gonna be fair and Daniel was very respectful. Very kind. this was done underneath my warranty to come flush the water heater. The next guy we had out was Oscar Rios We had been having issues with russet coming out, which I was very happy with rusted don’t get me wrong, but their technician could not find they came out. I think two times to figure out why something was still running in the air-conditioning unit when the unit wasn’t running and we smelt burning Oscar was able to find the issue and fix it and once again that gave me confidence and you guys in your work and probably saved us from having a fire. this was underneath the air-conditioning check with our membership we had.
• DT

  Deirdre Treanor

  Sep 25, 2026
  4.0
  Raul was great. I knew it was going to be later in the day since they offered same day. He arrived at 5pm to replace two faucets and the angle stops under two sinks. Three hours later and much fighting with the angle stops (we knew that was going to be the case) and he was done. He made sure we verified everything was working before he left. Great service. The scheduling not so much. I was texting with what I thought was a human, turns out it was a bot who couldn't help. Got the call to schedule and they asked about my AC (which is due for inspection) so I had to tell them I had something else. Then she told me the price of them coming to give an estimate. I told her I wanted them to do the work. I wasn't asking for an estimate, not sure if that would make a difference with scheduling. Explained needing 2 faucets and the shut offs below both sinks replaced & that it wasn't going to be easy to replace the shut offs (angle stops). She said that's fine. Got another call from Justin confirming what I needed done. Explained again it wasn't going to be a simple fix. Told him how I had tried to turn the water off to replace the faucets and the knob broke spraying water. He said no big deal. Spoilers alert it was not at all easy as noted in how long poor Raul was here. The dismissive tone/feeling when trying to tell them it wouldn't be simple is why I gave them 4 stars. I know homeowners often think a job is bigger than it really is when you have a professional do it, but that doesn't mean they're always wrong We did sign up for their monthly VIP services because it just makes sense and overall they are good people.

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