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Rachael Horwitz
6 days ago
I hired Zippity Split to help me unclog a very clogged kitchen sink. The experience was everything you hope a service experience like this will be; they gave a two hour time window and arrived at the very start of the window, you receive a text when they are on the way and can track arrival in real time, the technician (Brett) was very knowledgeable and personable and completed the task quickly (but not at the expense of quality workmanship). He also gave me some helpful tips for the future and recommended some additional work that should be taken care of in the future, but was not at all pushy about it. It never felt like a sales pitch and I never felt like I was being taken advantage of during a time of misfortune (which is the norm with home repairs). Brett presented the best and worst case scenarios from the beginning and kept me informed along the way. I really took a risk in hiring a company without a recommendation from someone I know personally and I'm so glad that I did! The only negative I can share, if I had to be nitpicky, is that I asked for a quote for the other recommended repairs and haven't received it yet.
Zippity came out on 2/17 after Davis Plumbing diagnosed a slab leak on 2/10. I, Scott was the one they dealt with and after inspection they told me they would return momentarily after letting the property manger know they were going to be able to re-route the piping and finish that day. I never heard back. A few days later I was contacted by Marti's ghost persona email referring to herself in the 3rd-person saying Marti needed to be present. As usual, we kept the day open and Marti's only interest is to defame us and orchestrate a problem so she can claim harassment and or denial of access. After finding out she would be present on the new date of 2/23, again needed to set aside a whole day for this and concerned for our safety, I called Mesa PD who informed me it would be best to call for a civil standby, considering the circumstances. I put a note on the door that morning, specifically for the plumbers telling then to come on in and complete the job. There were no issues on 2/17. Prior to their arrival I filmed Marti coming to the door and ripping the note off the door that also clearly stated that if Marti wanted to also come in, I'd need police supervision. After removing the note she moved her vehicle to a position out of sight where she could intercept the plumbers. I have a recorded conversation with Kendall of your company. She stated she was told by the plumbers that Marti explicitly told them that they would not be allowed in unless the police came which was false. Because of this they stated they had to leave and could not wait around and charged the landlord $360. The reason the adverse review was left is because I called to specifically called to speak to a manager or owner about the situation and was denied. I stated that Marti Sauers of Watermark Properties LLC had filed a court document in East Mesa Justice Court stating that 4 contracting companies would not return because of my behavior and that I already had letters from 2 of them and one pending.
****Reply to Zippity response***
The "eviction process" started July 17th 2025. The fact is everyone was ready for the lack of hot water issue caused by the slab leak to be fixed on 2/17 and for no valid reason Marti called it off. The invalid reason was so she could insert herself into the situation to fabricate more claims of tenant interference and harassment. I was/is very important that I talk to owner or manager about Marti's claims that "Zippity plumbing will no return because of the behavior of Scott _____." There were no issues on 2/17 and it was a cordial visit just like it was with Davis Plumbing on 2/10.
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Tatum Tetreau
Aug 7, 2026
An elderly member of our church had a pipe leaking from under his home, in a very small crawl space. Luckily, he managed to shut the water off quickly, but when he called his normal plumber (under extended contract) they told him it would be over a week before they could respond. He was stuck with no water in Phoenix summer temps, and his plumber was no help. Our church member, frustrated, called several of us for help. I knew Zippity Split from using them previously, so I called. James was there in about 30 minutes, found the leak, and said one of his co-workers, Sam, would be out to repair it soon. Sam showed up one hour earlier than projected, and had the repair in place with a 2-year warranty, for exactly James' quoted price. The water was back on in time for an early dinner. This was not an "easy" repair. The crawl space James and Sam worked in was about 2-3' high and had pipes that looked like spaghetti everywhere. The outside temperature was around 109 deg. From their customer service desk, to the techs--five stars are not enough! This is hands down, the best plumbing and A/C company I've ever known, and I've lived all over the country in the military. The only problem is because some of us in our church agreed to pay our dear member's bill, I could not figure out how to get this post under my own name, and not our church secretary's name. There is a reason Zippity Split has over 830 five stars, and nothing less. Need I say more?
Sincerely, M Koch, Administrator, Southeast Valley Bible Church
Excellent, job extremely well done by Jesus and Levi, and Jeremy for walking through the process. I would use them over and over again. Very professional, the kind you dont see very much of these days. I had my cast iron sewer pipe lined with the trenchless sleeve, the peace of mind is worth it. Any house over 50 years old needs to seriously consider this investment.
AH
Ashley Hutto
Jul 28, 2026
My 1948 house had one last stretch (about 25') of original cast iron pipe from our kitchen drain that hadn't been replaced. Austin and Levi did the trenchless pipe relining to avoid digging up our tile and hardwood floor. They were very professional, knowledgeable, and kept things as clean as possible considering the pipe access was in a block wall. They were kind to explain each step of the process as they went even though I felt like I asked too many questions! We were very pleased with the end result - it's a huge relief that we don't have to worry about it possibly failing anymore plus the 25 year warranty. Would definitely recommend Zippity Split for this service. Exceptionally good price compared to other quotes. Thank you!