Rescue One Air Heating & Cooling

Reviews

• JJ

  James

  2 days ago
  1.0
  Had them come out and do a leak test spent a good amount of money on the test. For them to say everything was fine. Months go by and still feel like it’s leaking in the attic. Have a different ac company come out and the guy could look at the unit in the attic and tell us was leaking. Don’t use this company they are crooks and liars. Was o money to have them as an ac service company checking your stuff out ever 6 months
• MB

  Mark B

  6 days ago
  5.0
  Rescue One Air did an excellent job from start to finish. Scheduling was easy and transparent pricing with every project. The tech explained everything in detail. He found the issue and resolved it in minutes. A reach out to Hadrian our tech who did an exceptional job! I highly recommend this company and they will be my go to from now on.
• DG

  Doug Gayagas

  Sep 17, 2026
  5.0
  I had a great experience with Matthew Z. from Rescue One Air. Our AC stopped cooling and, with the Arizona heat, I was definitely worried we were looking at a major and expensive repair. Matthew was professional, courteous, and took the time to properly diagnose the problem instead of trying to sell us something we didn’t need. He found that the capacitor had failed, replaced it, and installed a hard start to help the compressor. The repair was affordable, fast and our AC was back up and cooling in no time. I really appreciated his honesty, professionalism, and how smoothly he handled everything. I would absolutely recommend Matthew Z. and Rescue One Air to anyone needing HVAC service. Thank you, Matthew!!
• MM

  Michael Mceachern

  Sep 15, 2026
  1.0
  They don’t show up on time they lie to their manager about what’s going on. Ryan lied saying I threw them out of the house when that wasn’t the case when they sent a text message saying they’re on their way an hour and a half later they show up when they were supposed to be here at 9 o’clock in the morning. They send documents of work that was done and it wasn’t even our house it was somebody else’s do your homework shop around
• MK

  Melissa Kero

  Sep 3, 2026
  1.0
  When we purchased our Phoenix home in December 2016, we had a new AC unit installed by Rescue One Air. We also enrolled in their Preventative Maintenance Program, which included a 27-point spring tune-up and a 32-point fall tune-up. We faithfully paid for and completed these twice-yearly maintenance visits from 2017 through 2025. On June 2, 2025, Rescue One Air performed one of our scheduled tune-ups. At the time, the unit was making a loud squealing noise. The technician completed the inspection covered under our maintenance plan and told us he found no concerns with the unit or the attic equipment. He needed additional parts to fix the squealing issue, so a follow-up appointment was scheduled for June 5, when the repair was completed. On the morning of June 7, 2025, our master bedroom closet ceiling caved in. The drywall and insulation were soaked and moldy, and water continued dripping from the attic. I immediately called Rescue One Air, and they sent a technician within about two hours. The technician showed me a PVC pipe from the attic AC equipment that had no glue or sealant on the connection. He explained that the pipe had not been properly sealed and that it had been slowly leaking over time until the water-soaked insulation became heavy enough for the ceiling to collapse. After paying for Rescue One's maintenance program for nine years--and having the attic equipment inspected twice a year--we were shocked that this had never been identified. The technician told us the issue was Rescue One's responsibility, helped arrange for a remediation company to begin the cleanup and dry-out process, gave us his supervisor's email, and told us the company would reimburse our $1,000 homeowners insurance deductible. That never happened. The damage required insurance, professional remediation, ceiling replacement, insulation replacement, and weeks of repairs. After the repairs were completed, I left multiple voicemail messages and sent numerous emails. Rescue One Air never returned a single call or email. We paid for nine years of preventative maintenance because we believed it would help prevent exactly this kind of expensive property damage. Instead, after a ceiling collapse and significant water damage that their own technician said stemmed from an improperly sealed AC pipe, Rescue One stopped communicating with us entirely. That's what has been the most disappointing part of this experience.

Frequently Asked Questions About Rescue One Air Heating & Cooling