Ferguson Plumbing Supply

Reviews

• DL

  david lofton

  6 days ago
  1.0
  Extremely Disappointing Customer Service I walked into Ferguson Supply with a video and photos of a pinhole leak in the water line at my house. I have plenty of mechanical ability and own a landscaping company here in the Valley, so I wasn’t expecting someone to diagnose the entire problem for me. I went to a plumbing supply store because I wanted some professional advice on the best way to make the repair and make sure I purchased the right materials. Unfortunately, the older gray-haired gentleman working the counter was short, dismissive, and acted visibly bothered that I had questions. I showed him the video and explained the situation. Instead of taking a minute to look at it and offer some guidance, the interaction basically became: What am I looking at? What size pipe? You need a 20-foot stick? You want a couple couplers? I told him it was 1-inch pipe and tried again to explain that I wasn’t asking him to simply sell me a stick of pipe and a couple fittings — I was asking what he would recommend as the proper repair for the pinhole leak. His attitude made it pretty clear that helping someone work through a problem wasn’t something he was interested in doing. So I left. As a business owner myself, this was probably the disappointing part. Customers don’t always walk through the door knowing exactly what part number they need. Sometimes they come to a specialty supplier specifically because they have a problem, some basic knowledge, and need advice from someone who deals with these products every day. That’s part of the value of going to a professional supply house instead of just ordering parts online. I would never want one of my employees making a customer feel stupid or like they were inconveniencing them simply because they asked questions. Based on this experience, I won’t be returning to Ferguson, and I won’t refer my customers, employees, or anyone else there. The people I would potentially refer to a plumbing supply house are often going there precisely because they have questions or need professional guidance. After the way I was treated, I’d be embarrassed to attach my company’s name or my personal recommendation to sending someone there. Maybe this gentleman was having a bad morning, but when you’re the person standing at the counter representing the company, the way you treat customers matters.
• CL

  Chris Love

  Aug 6, 2026
  5.0
  Always there when I get into a plumber’s jam! I’m not a plumber and I always get what it takes to fix my situation
• CO

  Carlos Ortiz

  Jul 17, 2026
  5.0
  Clerks were awesome, warehouse personal were also great, they leave the knowledge and help me real quick .
• JE

  Jerman Estrada

  Jul 15, 2026
  1.0
  I visited a plumbing supply store, as it is recognized as a hub for plumbing expertise. Upon entering, I was greeted by a younger associate, to whom I expressed my concerns regarding my specific needs. When it became apparent that he could not assist me further, he referred me to a more experienced colleague, who appeared to be in his sixties and was wearing a bandana At approximately 12:20 PM on July 15, 2026, I presented an image of the item I intended to purchase. The older associate inquired about the size, and while I was aware of the dimensions, I expected him to be knowledgeable that the most common size for underground plumbing is 3/4 inch. Unfortunately, the interaction did not meet my expectations, and I left the store without making a purchase Regrettably, I must rate my experience with customer service as one star due to the lack of assistance from a professional in the field
• CM

  Clayton McFarland

  Jun 23, 2026
  5.0
  I went in looking for a specific replacement shower valve and wasn't exactly sure which model I needed. One of th epmloyees took the time to look at the pictures I had on my phone, helped me out and got me the right part, and even showed me a couple more options. I was able to get just what I needed without wasting time. Excellent customer service!

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