Goettl Air Conditioning and Plumbing - Phoenix AZ

Reviews

• HP

  Heidi P

  2 days ago
  4.0
  I have used Goettl since 2019 and have had several good HVAC techs and plumbers come for maintenance and projects. My most recent experience occurred when my AC broke down and Jarrett came to help. Jarrett did an excellent job and was professional and considerate of my concerns. He explained what was needed, answered all my questions, and quickly got my AC working. When he knew he would need to come back with other parts, he made it easy and accommodated my schedule. He called early to let me know when to expect him and came at the beginning of the scheduled time. Jarrett worked for a couple hours on my AC and was willing to stay longer to do the annual maintenance that had been scheduled for next month. This saved me from spending another Saturday waiting for someone to come for the maintenance. Unfortunately, I initially was very disappointed with Goettl. My AC broke down on a Friday evening. I called first thing Saturday morning and even though I have been a Sadie/Smart Sadie member since 2020, the soonest they could schedule someone to come was Tuesday afternoon. With the advertising for priority and same day service, this is not what I expected. I appreciate the kind person who I spoke with and did get me scheduled.
• VR

  Vicki Rubio

  3 days ago
  5.0
  I’m with Goettle’s Sadie plan. Thank goodness I am my Air Conditioning temperature was rising, it hit 80°. We have animals and a special needs child living in the home with us, I called Goettle. They rearranged their schedule & made an appointment for later that same day! We found out that my insulation in our ceiling was only at 5 inches, City code is 13 1/2 inches. I can’t afford to put more insulation in my attic, but they were able to help me find financing so I could make the monthly payments and increase the insulation in my ceiling! I love these guys for what I pay every month for their service to come twice a year and inspect my heat pump system & to know that they’re watching out for any issues that come up in my home, has given me a sense of protection that I could only get through their Sadie program. I recommend you check into it. It’s well worth the money and then more! Vicki R.
• EM

  Erica Mercer

  Aug 18, 2026
  1.0
  15 days with my AC unit not working correctly. After going back and forth between my home warranty and the manufacturing company, it has been ridiculous. Home warranty doesn't want to pay for anything and tells me to go to the manufacturing company and it's still under 10 year warranty. Back and forth.. Meanwhile, I had a technician from Goettl who I bought my AC unit from 8 years ago told me a lie. The technician talked so fast it was hard to comprehend everything he was saying to me. It was like he was in such a rush to get in and out and into the next. They told me that my manufacturing company would not pay for the parts and get see what was causing it to over heat after replacing the capacitor it would cost me over $3300. To diagnose clean and refrigerate to find out what exactly the issue. The lie is the covered part. Goodman the manufacturer told me I was told I correctly from that tech. Turns out that labor is expensive yes but that I am covered to a certain degree for parts. That tech just had to go through to file a claim with them to get certain parts covered. I am over these large companies who say they are there for you. They are no! They are for your $ and bottom line and that's it. It took days for me to get my report because the tech and company had my email wrong. Secondly, my ex bf was the one handling this new unit at the time when we bought it. It was my home not his and the unit is sitting on my roof not his. Ex is gone and Goettle said that there is only a 5 year warranty because of the transferring of ownership for them to come out and cover certain things because it was under the ex name even though it is not his house. So dumb it shouldn't matter who called to get the services started. I am the home owner. Total b.s. do not use Goettle.
• HS

  Heather Scarbrough

  Aug 11, 2026
  2.0
  Honestly we’ve had a bit of a frustrating experience, and it feels like every time we have someone come out they’re trying to upsell us. We purchased a new unit 5 years ago and we’re still paying it off, it started shutting off during peak heat about 3 weeks ago. A tech came out and said we needed our A/C trap flushed out and that was $500. A week later it started shutting off again, we were told that we needed to add a soft start onto our unit as due to the high temps this year it’s pulling too much power and needs a soft start to help reduce the power strain and that was $1500. Then a couple days later same thing happens and a tech came out and said our compressor went bad and that was the problem the whole time but we’ll keep the soft start because that will still help prolong the life of the unit and then he added a year of service plan to get it serviced twice a year (supposedly reduce our cost for the labor that day) and again prolong the life of the unit. That was $1600 but would’ve apparently been $5000 if the compressor hadn’t been covered under our warranty. Today we had the compressor replaced and I guess we’ll see if this lasts but he was trying to sell us on adding a surge protector. I also feel like some of these techs are so young or not fully experienced as obviously we had 2 techs out before the 3rd told us it had been the compressor the whole time, so we could’ve maybe saved about $2,000 if we had someone that looked into everything and properly diagnosed the problem. So now we’re collectively $3,600 in on a unit that’s only 5 years old that we’ve not even halfway paid off. Meanwhile our other unit that is 30 years old is still going strong. Our initial sale of the unit and process felt fine about 5 years ago but the fact we’ve had 4 different techs out here for the past month trying to resolve the same issue and each trying to upsell us on something each time feels kind of scammy. I’m hoping the new compressor fixes the problem this time, but it’s been a very stressful few weeks.
• MN

  Maribel Neri

  Aug 11, 2026
  1.0
  Oh boy! I hate to write negative reviews but I was baffled and needed to share. I reached out for a free inspection of my current duct work. Hunter was dispatched and at first was polite (he put his shoe covers on to prevent dirt from dragging into the home) He completed a quick inspection (placing his hand over the vents) I had mentioned the issue I was experiencing there was no airflow into 1 bedroom. There was before our roof and insulation were added, the foam boards in the duct work may have been moved with the vibration. He stated that to fix my issue for 1 vent it would be $189 - he was going to remove the fallen board, cut it to size (which was already the right size since it worked fine for over 11 Months). The alternative option would be replacing the foam board with metal "scoops" which would cost any where from $800-$1K. I asked him to give me a moment and I would reach out to my daughter to approve the charge. He went to his truck and while he was I jumped on his ladder to inspect if $189 was justified. I played a bit with the foam and got it to a place that would work as a temp fix. Hunter came back, I relayed the message that my daughter wanted a second estimate on the "scoop" solution which seemed like a more permanent solution. He said he would reduce the cost by $30 for his foam solution. I said I would reach back out, after a second estimate. Hunter said he'd grab his drill from the truck and come back to place the register cover back for me, on his way in he did not wear any shoe covers. I watched him walk through the house just before I jumped on a work meeting call, it seemed like he took longer than expected in the room and I didnt hear the drill right away. Anyhow, on his way out, slammed the front door. I had a weird feeling, so I grabbed my ladder from the garage and lit a flashlight into the vent.... Hunter had removed the foam I had placed and laid it flat. After removing the vent and inspecting a bit more, I believe he may have also messed with the duct supplying the air into the main line - there was a large insulation like foam wedged into it.... Anyhow! I understand being disappointed about a customer not moving forward however Hunter's vindictive attitude and lack of professionalism is unacceptable. Don't offer free inspections! STAY AWAY AND CALL THE NEXT COMPANY