Rusty's Air Conditioning And Heating, Water Treatment

Reviews

• FR

  Francis Rojas

  3 days ago
  5.0
  These guys were AWESOME!! The Air Conditioning in my house failed on a 114 degree Arizona Afternoon. I called Rusty's and they had a guy come out in about an hour to inspect and fix the air conditioner. I thought I was looking at paying around 12 to 14K to replace my 3.5 ton unit. The technician did some troubleshooting and only needed to replace a couple of capacitors and a fan motor with capacitors. He serviced the other parts of the unit to make sure it would run in this heat cauldron we call the Phoenix Valley. My house was cooling down nicely with all the new parts. Most of all Rusty's SAVED me Thousands of Dollars!!! I highly recommend them. They don't bullshit you with sales pitches to rip you off. They assess the situation and only do what is necessary to repair your air conditioner.
• MR

  Mike Rademacher

  3 days ago
  5.0
  This was our first experience with Rusty's. Our Tech Caden E. was awesome. I called Rusty's for an A/C tune-up and ended up joining their VIP annual maintenance program. The great thing about Caden was his confidence, but zero arrogance. He clearly explained the process, went over the issues found, offered his honest opinions, and what the next steps would be. I was impressed with him, and down to the little things like wearing booties, and making sure he was letting me know how long steps would take. I would highly recommend Rusty's.
• MM

  Marc Montecillo

  6 days ago
  5.0
  I cannot recommend Rusty Air Conditioning And Heating enough! My AC went out one evening, and after calling several HVAC companies, they were the only one able to send a technician out that same night. Anyone who lives in Arizona knows how important that is, especially when it’s too hot to comfortably or safely go through the night without AC. Sean came out and was incredibly polite, professional, and knowledgeable. He found the problem within minutes and, most importantly, I never felt like he was trying to upsell me or take advantage of the situation. The price was more than fair, especially for an evening service call. I called them again today when I started having an issue with my thermostat. Debbie, the receptionist, was so kind and immediately worked on finding a technician who could come help. A few minutes later, my thermostat unexpectedly started working again, so I called back to cancel. Debbie was genuinely happy that the problem had resolved itself and there were absolutely no hard feelings about canceling the appointment. That kind of customer service really says a lot about a company. I’ve worked with several HVAC companies over the years, and Rusty Air Conditioning And Heating has by far been the best experience I’ve had. They are responsive, professional, honest, reasonably priced, and genuinely seem to care about their customers. They will absolutely be my first call for any HVAC needs in the future. Highly recommend!
• MM

  mynamjo

  Aug 4, 2026
  5.0
  Classic story, me and my husband bought our house, two months after the warranty is up the AC breaks. We called a larger company who charges us an 80$ rush fee and then didn’t show up for over 24hr and then whatever they “fixed” broke 10 hours later. I called Rusty’s when I got to work and not only was our AC fixed before I got home but the house was below 80 for the first time in 4 days! They sent me videos of the issues and there was no weird sales pitch for things we didn't need. I probably thanked the guy 12 times but 4 days with no AC in the Az summer is rough. We are so pleased with how professional, quick, and efficient everything/everyone was. Next time we have an issue we’ll be calling Rusty’s first.
• AG

  Alaina Gignac

  Jul 28, 2026
  5.0
  If I could give Rusty’s Air Conditioning more than five stars, I absolutely would. We found ourselves without air conditioning on one of the hottest days of the year in Arizona after receiving a diagnosis and estimate from another company that left us completely overwhelmed and convinced we were facing thousands of dollars in repairs. As first-time homeowners, we were stressed, scared, and honestly didn’t know who to trust. From the very first phone call, Debbie was nothing short of incredible. She was kind, compassionate, patient, and went so far above and beyond what anyone could reasonably expect. She took the time to listen, called us multiple times with updates, worked to get us in as quickly as possible, and even helped coordinate having someone come out on their day off because she knew how urgent our situation was. She genuinely cared, and during one of the most stressful days we’ve had, that meant everything. Debbie had Claude reach out to us and he also took the time to personally call us, explain the process, answer every question we had, and honestly just talk us off the ledge. After the pricing and diagnosis we had been given by another company, we were panicking. Claude never made us feel rushed or pressured. He educated us about our HVAC system, explained what made sense and what didn’t, and gave us honest advice that immediately put our minds at ease. It’s rare to find someone who is willing to spend that kind of time simply helping people understand what’s going on. Then Richard came out on his day off, and I cannot say enough good things about him. He was professional, knowledgeable, efficient, and incredibly transparent. Instead of just telling us what was wrong, he actually showed us. He took video of our system in the attic, walked us through everything he was seeing, explained it in terms we could understand, and quickly identified the actual issue. Within a short time, our air conditioning was working again. His honesty, expertise, and willingness to educate us gave us complete confidence that we were being taken care of instead of being sold something we didn’t need. Every single person we interacted with treated us like family instead of just another service call. Their communication was impeccable, their pricing was transparent and fair, and their customer service was truly second to none. They turned one of the most stressful experiences we’ve had into one that restored our faith that honest, customer-focused businesses still exist. Thank you, Debbie, Claude, and Richard, for going above and beyond for us. We will never use another HVAC company, and we will recommend Rusty’s Air Conditioning to every friend, family member, and neighbor we know. You’ve earned customers for life.