Rusty's Air Conditioning And Heating, Water Treatment

Reviews

• VM

  V M

  1 day ago
  5.0
  I called Rusty’s based on a recommendation by Lennox customer support for an extremely noise AC unit. Rusty’s office was easy to reach and scheduling was a breeze! Sean, the senior tech, was prompt, friendly, and very knowledgeable with the Lennox AC unit. Sean was thorough with troubleshooting the source of the extreme noise, recommending a solution, and fixing the problem. The AC unit is now operating as expected! I highly recommend Rusty’s!
• KB

  Kara B

  1 day ago
  5.0
  Caden was very informative and professional. I really appreciated that he wore shoe covers in my home and took the time to explain what he was checking and why throughout the service. He also showed me photos and videos of the work he completed, which made it easy to understand the condition of my system and what had been done. He was thorough, respectful, and took the time to answer my questions. I really appreciated the transparency and great service!
• CO

  Cydney Owens

  Sep 25, 2026
  5.0
  Exceptional service from beginning to end! I first spoke with Jeff over the phone, and he was incredibly helpful in getting me booked for same-day service. Sean came out and was professional, kind, and knowledgeable. He diagnosed the problem immediately and was able to resolve everything in a timely manner with great care and attention to detail. I truly appreciate how smooth and stress-free the entire experience was. Highly recommend! Thank you for all your help today, gentlemen!
• KP

  Kevin Powell

  Sep 14, 2026
  5.0
  Rusty's answered my call and sent out a technician within a couple of hours (this was on the weekend)! Richard showed up and immediately identified the issue and presented a plan for rectification that was fast and very reasonable. He returned the next day, completed the repairs and we were back up and running fine in a few hours. Very professional, friendly and knowledgeable! Extremely satisfied with all aspects of the transaction. Will certainly call if HVAC issues arise in the future. Complete confidence in their integrity!
• VK

  Victor Kuchta

  Sep 12, 2026
  3.0
  Richard arrived on-time and performed a thorough inspection and cleaning of both units on my home. Evaluated all Freon levels and topped off one unit, while showing me the values on his gauge vs mfg. guidelines for recommended level. All was fine until he told me that both of my capacitors are basically failing and needed to be replaced for the price of $300 each. These are easy access and approx $40 each and if you understand the principles of a battery and how they may still hold a charge, easy to swap out. Expensive up-selling probably works on far too many people and I saw this as a red flag. Further, the main reason I contacted Rusty’s AC was to complete the installation of my two split HVACs on my garage. Was told he needed to see the work scope for himself and would do this while there for the AC checkups. After spending the time to go through that new work, taking pics of the split-HVAC setup and unit model number, didn’t hear back so called the main number and was promised a call back. Never happened. I suspect they were simply unable to perform the nitrogen testing at the mfg recommended levels (600psi) so I have since contracted with a capable HVAC company who is certified for Mitsubishi units and will perform the correct testing in accordance with mfg guidelines to maintain my warranty.