Woodside Homes of Arizona

Reviews

• MB

  Megan Brennan

  May 4, 2026
  1.0
  I would never purchase a home from Woodside again and would advise anyone looking into purchasing from them go somewhere else. As far as the work in the actual homes goes, it’s pretty standard since all the builders use the same contractors. The service from Woodside is absolutely horrible. The customer case rep Lisa must have either had no training or was trained to give customers horrible service so that they would get so frustrated they would just give up. At our 1 year walkthrough through she took notes as we walked through the whole house as there were a lot of issues that needed to be taken care of. When we followed up with her she had us send her an email listing all the issues. What notes was she taking during the walkthrough? After sending her the list we had multiple issues with her not setting up appointments, asking us to describe what needed to be taken care of in follow up emails even though she could have read through the thread, as well as not replying all with my husband and I to emails which made follow up even harder. There were multiple issues she noted would be taken care of that were never remedied. We have bought new builds with other builders and always had great customer service experiences with them. I will be posting reviews on multiple platforms so all potential buyers that Google them are fully informed before making such a life changing decision.
• CH

  Celia Hoffman

  Nov 29, 2023
  2.0
  We want to love this house, but the experience with our new build has not awful from the start. We are 3 years into our new home and the customer service has lacked to say the least as Woodside can’t keep their Customer Service Reps long enough to complete the job. This is our 2nd Woodside new build and would have never moved if we knew what this would be like. The quality of work in general has not been as promised and what we know from prior build. The biggest complaint is their lack of communication and ability to complete their job. We have gone through 2 Customer rep supervisors, in which I will say they had helped and made decisions to move repairs forward. However, that took time and constant follow up. We are now on our 6th rep who is new and “getting trained” and unable to assist with moving our still open claims forward. I was told one of the Woodside higher reps or the Tile company manager would be in contact as they were discussing our issues and never heard. I understand the turnover with employees, but first hand seeing what leads to turnover isn’t very appealing. All we want is for Woodside to finally stop pushing us to the back burner and complete our repairs. No one know what’s left from right. They fired the Cabinet and Tile company who built our house and we have issues with both. Woodsides rep advised us they would be using the new companies Woodside is now contracted with to FINALLY get our repairs completed, but here we are with nothing. That rep left and now we are back to square one. I can’t speak to the new builds and how their service is, however I’m 3 years in and we still don’t even have pictures on our walls because we are waiting for stuff to get done. I was told “they want to do what’s right..” for who, Woodside because it clearly doesn’t seem like they care about the homeowner. The homes have potential to be be amazing, but just beware for the possible circus in actually getting help from start to finish without following up. I have a full time job NOT with Woodside, I shouldn’t have to be hounding our builder to complete repairs for months and months, hell even years to get it right. I’ll make sure to update on e we get resolved, but honestly I have zero faith it’ll happen at this point.
• JG

  jeremiah gilmore

  Oct 23, 2020
  1.0
  that place looks like a hospital