The Floor Store

Reviews

• LV

  Lee Vega

  Jun 8, 2026
  3.0
  My husband and I chose the Floor Store to manage our home flooring project because of the incredible reviews and our experience speaking with Warren, who was exceedingly helpful and knowledgable with his recommendations. He walked us through much of the process and timeline, and we approved a quote. Beyond that point, however, we experienced several challenges with coordinating and the quality of work. The hard floor contractors were professional and did a splendid job on much of the house, but there were a few spots they had to redo at our request due to inadequate floor prep (there were uneven spots in the subfloor that needed extra attention). The carpet contractor who came after seemed to have done a rush job on the baseboards in the areas he worked on, and we ultimately had to have both him and the hard floor guys redo several spots where the connections were uneven or he left large gaps between the baseboards and carpet. Scheduling all of this was fairly painful, as the project manager Warren connected us with was less attentive at times and seemed to lose details of our previous conversations. We eventually used half of extra planks we purchased to do touch ups, and the process was drawn out longer than we would have liked. I will say that throughout the project, the Floor Store and its contractors were all very accommodating and willing to work with us on all of our issues, so no complaints there. The end result was by no means perfect, but we're pretty happy with it. I am just surprised that we didn't have a smoother experience and a higher quality final product based on what we read about them.
• CE

  Claire Eliason

  May 11, 2026
  5.0
  The Floor Store staff was incredibly kind and helpful. They were willing to help me with a smaller project at a great price, quick and efficient. Will happily go back for flooring needs in the future.
• HH

  Heather Hill

  Apr 15, 2026
  5.0
  So glad I stumbled upon The Floor Store. From the moment I walked into the store, everyone was helpful, kind, and friendly. They have a wide selection and I was impressed with the quality of products they carry. Chris was a pleasure to work with. I will definitely be coming back to shop here again in the future.
• MC

  Merrie Connon

  Feb 10, 2026
  5.0
  Worked with Chris at The Floor Store and had a great experience. I was having a hard time finding an area rug in the size I needed—let alone one in a style I loved. During my research, I learned they could take any carpet and custom bind it into an area rug, which ended up being the perfect solution. The final result was absolutely stunning. It cost a fraction of what a traditional area rug of this size would have, yet it’s fully custom and pet-durable. I couldn’t be happier with how it turned out, and the attentive service I received from start to finish made the entire process easy and enjoyable. Highly recommend!
• LS

  Lola Smith

  Feb 5, 2026
  5.0
  I went looking for carpet, and I must say, the staff were an absolute pleasure to work with. The were very personable and knowledgeable. From the moment I walked through the door I was greeted by Shakira the receptionist, she was very friendly. Then Warren walked up to assist. Also extremely nice, professional and eager to make sure I found exactly what I was looking for. I recommend The Floor Store for anyone looking to update or redo their floors. Professional service, excellent prices and a friendly staff.

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