SK
Steve Kennedy
May 4, 2026
This place is top notch quality,,,,,don't second geuss the price ,,,,quality and a warranty is priceless ,,,You can go a one man band contractor,,,,but that warranty is only good as long as he's at your house once they get your money the warranty is over ,,,,think smart with your biggest investment is your home ,,,,,thank you Paschal for the high end quality job ,,,,
KB
Kevin Buchs
Apr 15, 2026
Terrible experience! Bought a new house and Heat/AC was dead. Technician came and found a blown fuse and replaced it without determining the cause. Charged over $230. Still I had some confidence in this vendor. The Heat/AC failed again in the same way. I also needed some plumbing services so I opted to get a membership at the premium l level thinking this would get me better/faster service. They immediately charged my card the same day. They sent another technician the next day. He found the reason for the blown fuse, but he pulled out the disconnect for the power and tried to insert it backward. Then he claimed the part was broken. So, he said it would cost over $500 to replace the part. He showed me my discount, for my membership would be $2 on that work. Actually the discount was supposed to be 15%. How does that math work out? On top of that, he said he had to go to another job. The premium level membership was supposed to give me priority scheduling. And this technician had to leave me with a broken Heat and the temperatures were to drop down to freezing. He could not fix the problem! I later found out the part that he claimed was broken only cost $29 at Amazon. The quote that technician presented me did not break down labor and parts to reach $500. He said he could not get me that. Then I looked at the power disconnect and discovered he was wrong about it being broken and he was only inserting it reversed. And they wanted me to pay over $500 to fix something that wasn't broken!
The next day I called and told them I wanted to cancel the membership. They fought back and tried to stall, but when I stood firm, they said it would take 10 business days to process a refund. Imagine that - they could charge my card for the membership immediately the same day but it would take 10 business days to get a refund! Absurd! Well, 11 business days later I still had no refund. So, I called again. And, they still kept stalling. They hemmed and hawed. I next had to dispute the charge with my credit card. Don't touch this company!
Update: Note the reply to my review: They want me to call them yet again! I'm would sure look forward to talking to their virtual assistant and then talking again to two different people in member services and get no where! Why would I waste any further time with this business.