AP
Amanda Phillips
2 days ago
It was not my husband James that was out the service. I am Amanda, Jane’s wife. The young man that did the work on my AC unit was awesome! He was friendly, respectful, and friendly. It’s a shame more people can’t be that way. Thank you again, Amanda Phillips
We have used Middleton for years. We have a service plan with them. They were able to come and diagnose our issue, fix what they could today, and get a plan together to finish the repair, which required ordering parts. They are always precessional.
RX
Rogeric Ticey (Matthew XIX: XXVI)
Jul 14, 2026
AC unit started blowing hot air on the hottest day of the year so far. Inquired online. Got a call in about 5 minutes to schedule a technician. Technician arrived maybe 45 minutes later. We have working AC around 30-45 minutes after he arrived. A burnt wire and a bad condenser were the issues. Mr. Brown (technician) was super knowledgeable, kind, and efficient.
TS
Tryneese Settles
Jul 13, 2026
The technician was professional, knowledgeable, and did a great job. However, I was disappointed to learn that Middleton does not waive the diagnostic/service call fee. You pay that fee on top of the repair costs, whereas many other companies apply or waive that fee if you proceed with the repair. If I had known that in advance, I would have gone with another company.
JC
John Collins
Jul 1, 2026
I called because my central air conditioner wasn’t kicking on on a regular basis. The day before, when I had called to schedule my appointment, it stayed off for over an hour before finally starting.
The guy who came out was kind and courteous, but he didn’t fix my problem. In fact my unit hasn’t came on since he left. I was charged $408 and didn’t even get a receipt. It doesn’t seem right that I’d be charged and the problem I called about wasn’t fixed and I’m charged over $400. Pretty bad way to do business if you ask me and I will be sure to tell EVERYONE I know all about it.
UPDATE: Middleton sent out a different tech and he got everything fixed and I am now a happy customer again.