Overhead Door and Fireplace of Montgomery

Reviews

• JJ

  Jade

  May 21, 2026
  1.0
  I tried to schedule an appointment with OVERHEAD DOOR AND FIREPLACE in Millbrook. The person that answered the phone was very rude. They accused me of not paying for services and said it was from a couple of years ago and put me on the no schedule list. When I asked them what service you’re saying that I refuse to pay for they said that all it said was that I refuse to pay. They couldn’t produce a work order and was very rude. I spoke with the manager Kenny and I advised him that his customer service rep accused me of not making a payment and she hung up in my face after I asked her to produce a work order. He replied that the reason that she would hang up in my face is, if I had cursed her out, I advised him that I never use profanity when I spoke with her, and if he had a recording that he could review the tape, all of them were very nasty except for Sharika. She was very nice. I would never do business with these people ther attitude was very condescending and to accuse me of not paying for SERVICES is slandering my name and never could produce a work order and then got rude with me so I’ll called back and cancel the appointment . They could never tell me the SERVICES that I so-called didn’t pay for it couldn’t even find a work order. Kenny said their computer shows that I refused to pay for SERVICES and that’s all it said. I advised them well if I refuse to pay for services that you said you completed and I would have a lien on my house I would think. Then Kenny told me well we wouldn’t put a lien on my home-for that small amount of money and I said well, how do you know how much money it was if you couldn’t find a work order and you don’t even know what the SERVICES was for? Bad attitude these people. So i cancelled service appt and went with another company and was treated very well . Have a nice Day !
• DT

  Dianne Towns

  Sep 8, 2022
  3.0
  Update: Heard from Kayla (owner) moments ago. She was very accommodating and explained that they can come back out within 30 days at no additional Service charge to assess the problem. Much better feeling about this than yesterday. Will update if able to coordinate a service time to allow for a reassessment.
• TL

  Thomas Locke

  May 18, 2019
  5.0
  Everyone I spoke with from Heather, who scheduled my service call to Kevin, who actually performed the replacement procedure were wonderful, friendly, and extremely knowledgeable about all things garage door related. Kevin went so far as to inspect and snug every single bolt on the door and he wasn't even there for that. After this initial experience, Overhead Door and Fireplace will be the only company I use when my garage door needs attention. Prices were very fair, especially considering the danger involved and Kevin knocked it out in 20 mins! I can't say enough about this company. Would most definitely recommend to others.
• MT

  Maxine Tinsley

  Jan 2, 2019
  5.0
  I would give them a five star they were very professional very business they knew what they were doing and very polite. I would Highly recommend Overhead Door and Fireplace Company.
• DK

  Doreen Killough

  Feb 14, 2018
  5.0
  From the person who answered the phone to the technician who repaired my garage door I had excellent service. My garage was repaired the next morning at a reasonable price. Professional, friendly, and prompt!