Business Details
About
Flooring Store
Jack's Carpet, The Super Floor Store, opened in Houston in 1994. Since that time, this father and son run business has grown into one of the largest floor covering stores in Texas, famous for offering a wide selection and low prices.
Location
Hours
Reviews
4.3
116 reviews
5 stars
92
4 stars1
3 stars
3
2 stars0
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the attentive and helpful service from staff, particularly David, who was noted for his professionalism and support throughout the process.
Quality of Work
Numerous reviews highlighted the high quality of installation and remodeling work, with many customers expressing satisfaction with their new floors and remodels.
Communication Issues
Several customers reported poor communication and delays in service, including issues with scheduling and follow-ups, leading to frustration.
Mixed Experiences
While many reviews were positive, there were also significant complaints about service failures, including unfulfilled orders and lack of responsiveness from management.
Value for Money
Customers generally felt that the pricing was fair and competitive, with many expressing satisfaction with the value received for the services provided.
- BCBryan CepakOct 23, 20251.0The positive reviews posted are absolutely FAKE. Jack passed away and his deadbeat Son took over. We ordered $25k of hardwood flooring. When time for installation, after $50% he'd been paid upfront several months previously, we were told , "Oh sorry, there are issues with order". Doing research there after, find that the suppliers have not been paid and that Jacks Carpets is on a COD basis with all major suppliers! (Only Cash on Delivery). We ended up having to contact the flooring Mfg directly, paying for our flooring directly to Mfg, and then Jack's doing the installation for the 50% already paid!! This delayed our home over 60days, and involved 45 days of daily phone calls and threats of lawsuits and involving local Houston news crews (Amy Davis channel 2 news) getting involved. NEVER, NEVER consider Jacks carpet (Son) for your flooring. True story.
- TBTAUNI BRYANOct 4, 20251.0SalesMAN was rude. I needed a small area carpeted and he just cut me off because I wanted a certain color. He said “they” did not make that color much any more. There are a lot of other carpet stores in Houston!!
- MPMary PurtellAug 7, 20255.0Love my new shower so nice contrasting color ew as perfect Leo thr best so friendly patientsence humor thank u again have no other works for service
- AGA GARCIAJul 24, 20255.0WE USED JACKS CARPET & REMODELING FOR OUR REMODEL & LOVED EVERYTHING ABOUT CHOOSING THEM TO DO THE WORK. THEY ARE RELIABLE, HONEST & OPERATE WITH INTEGRITY. FROM THE BEGINNING MEETING WITH DAVID, JACK & COLLIN AT THE STORE TO MAKE OUR SELECTIONS, TO THE INSTALLERS THAT INSTALLED MY FLOORING/TILE (RAY & HIS CREW) TO THE CLEANING CREW THAT CLEANED MY HOUSE (TOP NOTCH CLEANING & SERVICES) AFTER THE REMODEL WAS COMPLETE, THIS HANDS DOWN WAS THE BEST EXPERIENCE EVER. DONT GO ANYWHERE ELSE TO GET YOUR JOB DONE WHEN JACKS CARPET & REMODELING DOES IT ALL FROM PLUMBING, ELECTRICAL, PAINTING, CABINETS, COUNTER TOPS, AND FLOORING/TILE. I RECOMMEND THEM TO ANYONE LOOKING TO REMODEL THEIR HOME.
- SASusan AbughoshJun 20, 20255.0We renovated our master bathroom, closet, and floors. They did an amazing job. Very professional. They had great ideas and brought my vision to life. Highly recommend.
Frequently Asked Questions About Jack's Carpet & Remodeling
What types of flooring and remodeling services does Jack's Carpet & Remodeling offer?
Jack's Carpet & Remodeling offers a wide selection of flooring options including carpet, tile, cabinets, and countertops, as well as kitchen and bathroom remodeling services.
Where is Jack's Carpet & Remodeling located?
Jack's Carpet & Remodeling is located at 1181 W Nasa Pkwy, Webster, TX 77598.
What are the store hours for Jack's Carpet & Remodeling?
The store is open Monday through Saturday from 10:00 AM to 6:00 PM, and on Sunday from 12:00 PM to 5:00 PM.
How can I contact Jack's Carpet & Remodeling?
You can contact them by phone at +1 281-338-0100 or by email at david@jackscarpet.com.
Is Jack's Carpet & Remodeling a family-run business?
Yes, it is a father and son run business that has been operating since 1994.
Which cities does Jack's Carpet & Remodeling serve?
They serve several cities including Clear Lake / Houston, Dickinson, Friendswood, League City, and Seabrook in Texas.
Are there any furniture stores near Jack's Carpet & Remodeling?
Yes, nearby furniture stores include AllStar Furniture, Mattress Clearance Center, Webster TX, and Mattress Firm.
Can I find any entertainment or fitness venues near Jack's Carpet & Remodeling?
Nearby entertainment and fitness venues include Zero Latency Webster arcade and gym, Fitness Connection gym, Bally Total Fitness, Buck Wild Country Dance Club and Buck Wild Country Dance Hall.
What local businesses offer home improvement or decor shopping close to Jack's Carpet & Remodeling?
Nearby home improvement and decor options include Jack's Carpet, Habitat For Humanity Restore, Prettyin' Pottery, and AllBrands.com Houston.
Are there dining options near Jack's Carpet & Remodeling where customers can eat before or after their visit?
Yes, nearby dining establishments include Lobster & Beer NASA and Smoothie Depot for meals and refreshments.