Ferguson Plumbing Supply

Reviews

• HL

  Heather HB Lynn

  Oct 3, 2025
  1.0
  From start to finish, this was a completely terrible experience. Placing a simple phone order was an absolute hassle, the representative was painfully slow, unhelpful, and had a moody, dismissive attitude. After finally getting my order in, she ignored my follow-up email and later brushed it off by claiming it “went to junk.” In the meantime, I called twice to get answers, but both times I was told she was “busy” and she never bothered to return my calls. Pickup was just as bad. Despite multiple employees standing around, only two people were actually helping customers, so the process dragged on unnecessarily. To make matters worse, my order was handed to me in an open, damaged-looking box. When I questioned this, the checkout rep casually claimed that it was “normal” and that maybe someone else’s order had been in the same box. When I asked if I could return the item if it turned out to be damaged, he arrogantly insisted (twice) that it wasn’t damaged—without ever looking at it himself. Then, as if to dismiss my concerns altogether, he simply said, “Well, it has a one-year manufacturer’s warranty.” The lack of professionalism, accountability, and basic customer service here is astounding. From poor communication to dismissive attitudes to sloppy handling of products, Ferguson Plumbing Supply has shown me they do not value their customers’ time, money, or trust. I will not be returning, and I strongly recommend looking elsewhere for plumbing supplies if you want a business that actually stands behind their service.
• KN

  Kenny NetMonk (:::NetMonk:::)

  Aug 12, 2025
  5.0
  Excellent Source for Plumbing and HVAC Parts ​I had a fantastic experience with this company. They truly provide great customer service and their staff is incredibly knowledgeable about the parts they supply. They were quick to help me find exactly what I needed for my repair project and offered insightful, professional advice. This is an excellent, reliable place for all your plumbing and HVAC parts needs. They carry high-quality components and their expertise ensures you leave with the correct item the first time. I highly recommend them if you're looking for superior parts and expert guidance for your home or business.
• JB

  Jan Bacich

  Jun 30, 2025
  5.0
  Edwin from @bluestoneconstructiontx was our initial point of reference for Ferguson Plumbing Supply, which we hadn’t heard of. We are recent transplants to Texas from a small town in Western PA. If I were to write a chapter in a book titled “People to Trust When You Have Zero Clue”, page one would be a picture of Jonathon Robles at Ferguson Plumbing Supply. We walked into the Spring location on a Thursday around noon. As we approached the door, I realized it was lunchtime, and thought, “Oh boy, who knows who we’ll end up with to help us choose a new bathtub during the lunch hour? All the experienced folks are out enjoying a well deserved break.” Was I ever wrong! We were replacing a cracked Delta tub that our original contractor kindly agreed to reinstall at his expense, (shout out to Edwin and Jasmine of @bluestoneconstructiontx ) and knew we wanted a soaker, cast iron tub. No more acrylic junk for us! Jonathan took our information and began the search. I had a Dr appointment to get to that afternoon and we asked if he could email us his findings. We received a list of several options with comments from Jonathan. We decided to see if we could find anything to look at in our local Home Depot or Lowe’s. Both experts in the “tub” sections of those stores referred us to Ferguson, a testament of this company’s reputation. Back to Jonathan we came and never left. This man treated me like, not only a valued customer, but like he would treat his dear mama. He was patient, thorough, thoughtful, efficient and very effective. With his patience and perseverance, I felt secure in selecting exactly the right forever tub for my needs, (not cast iron, but a solid choice). He also assisted me, expertly, in choosing fixtures, drains, and all things necessary for me to have a positive outcome re: a very frustrating situation. When the contractor had to reschedule pickup, Jonathan handled it without a ruffle. I can’t say enough positive things about this dear man or the company he represents. My husband and I struggle with mobility and Jonathan has helped us tremendously in this area with emails, and even examining the tub before pickup for us. I appreciate how forward thinking and pro active he is; seeing possible roadblocks and making a way ahead of time for those to be cleared should they occur. What a difference it makes to engage with a stranger I can trust, who has my best interests at heart. He made me feel like I was his favorite customer. What a gift that is to customers and what an asset to Ferguson Plumbing Supply he is. I will recommend Ferguson Plumbing Supply with utmost confidence going forward, but I’ll definitely be mentioning Jonathan Robles, within that context.Thank you for having him there during lunch on that Thursday afternoon when I was just about at the end of my “bathtub choosing rope”. He’s a treasure. I write this review with gratitude, thankfulness and commendation for a job well done in running a small business, (the backbone of our great country). Hiring the right people, training them well and inspiring the love for what they do to flow from their hearts to the customer means you’re doing something right. Well done, Ferguson!

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