Cabinets to Go

Reviews

• DD

  Darlene

  Jan 5, 2026
  5.0
  Derek has been very kind and professional! Very knowledgeable!
• DG

  Dan Gower

  Dec 5, 2025
  5.0
  Garrett was super helpful and very efficient. Prices were very competitive.
• LG

  LINDA GODOY

  Dec 4, 2025
  1.0
  RUN! Do your research and spend a little more money on a company that actually cares about your concerns and valid complaints. I went into the Selma, TX CTG store on 08/30/2025 with my two adult kids to purchase cabinets. We sat with Marcos Canales, the sales rep. We loved the layout, loved the price, and purchased cabinets and countertops the same day. I was also supposed to receive a free sink valued at $299 with my purchase. Later, while I was at work, I received the DocuSign for the cabinets. I didn’t review it carefully—which was my mistake—because I naively assumed a cabinet salesperson would order exactly what we discussed. Instead, I later discovered that Marcos changed one of my cabinets. I accepted responsibility because I signed the DocuSign, but Marcos never apologized or explained the design change. On top of that, I had to pay an additional charge that matched the exact credit I had received earlier due to his design change. When I called asking why the credit and charge were the same and why I was paying for his error, again, I got no explanation and no apology. I was also unaware that CTG contracts out installation and countertop work to third-party vendors. The installer was supposed to complete the job in three days. On day one, I had to work, so I arranged for another adult to be home. The installer said he’d arrive at 9:30 a.m.—he showed up at 11:30 with no courtesy call. The same thing happened on day two. We eventually argued because of his repeated 1–2 hour lateness. I apologized afterward because I simply wanted the install finished. What was supposed to be a three-day job took four full days. Calling CTG customer service was a joke. I was routed to Kyle C., a customer care rep who essentially blamed everything on me because I signed the DocuSign—even after I explained the matching credit and charge and even after submitting receipts and documentation. Kyle eventually stopped answering my calls and emails. Every time I called customer service asking for a supervisor, I was told none were available and that “there was nothing they could do.” I never reached a supervisor. On 11/08/2025, I went back to the store to talk to Marcos in person about his errors. Again, no apology. He ordered two roll-out trays to replace the three-drawer cabinet that should have been ordered originally. I did receive a 15% inconvenience discount, and I tried to move forward, hoping things would improve—but the nightmare continued. When the cabinets were installed, I called Marcos to ask when the countertops would be installed. He told me I had never ordered them—completely false, since I gave him my credit card and selected the countertops in-store. My quote clearly listed them. Still, no apology. I had to wait another month for measurement and installation. When the countertop measurement guy arrived, he didn’t even know I was installing a sink. I showed him the layout thinking that meant they’d bring the sink. I had never been told that the sink would be shipped to my home. When the installers arrived for the final install, they asked for the sink. I explained the situation. They gave me their supervisor’s number, who said the sink would come from CTG. I called Marcos asking if the sink was at the store and if I could pick it up. He said he was with a customer and would call back—he never did. Feeling pressured and wanting the install completed, I went to Home Depot and bought a sink for $388.73. Still no call back from Marcos. The next day, I spoke to Garrett, the Store Manager, who told me Marcos never relayed anything to him. Garrett eventually said CTG would not reimburse me for the sink I had to buy, but they could send me the “free” sink and I could try to sell it. I refused. I don’t sell online, and hold no garage sales. It has now been three months of inconvenience, stress, and poor communication. I spent over $16k with CTG, and they refuse to reimburse $388.73. Please RUN. Go somewhere else, spend a little more, and hire reputable professionals. Your time and sanity are worth far more than this.
• BC

  Becky Cardenas

  Nov 28, 2025
  5.0
  Mr. Garrett is very awesome and is very professional. Listened to what I needed and was very helpful. When you come ask for him to help you out, you won't be disappointed.
• TD

  Taryn Deppe

  Sep 9, 2025
  5.0
  Between Marcos leading off with a great first impression, smooth walk through of options, and open door for any questions or concerns, and Garrett fine tuning the details and calming every nerve I had about the project, I could not be happier with my experience at Cabinets To Go! When your house floods and you have to start your favorite room in the house from scratch, its easy to see the good, but this is great!

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