Customers consistently praised the professionalism, knowledge, and courtesy of the technicians and staff, highlighting their responsiveness and willingness to help.
Timeliness
Many reviews noted the prompt service, with technicians arriving quickly to address issues, especially during emergencies.
Technical Expertise
Technicians were frequently described as knowledgeable and thorough in diagnosing and fixing HVAC issues, although there were some concerns about misdiagnoses.
Mixed Experiences
While most feedback was positive, a few customers expressed disappointment with specific service encounters, particularly regarding upselling and unresolved issues.
JT
James Taylor
4 days ago
5.0
I really appreciate Nathan Stafford for his professionalism and thoroughness in repairing our system.
DD
Daniel
Jan 1, 2026
5.0
gvec has been doing home repair services for about a decade now ..tech was fast to arrive on time , spent a good deal of time troubleshooting the issues, and provided assessment of the situation with estimates of costs for repair, as well as system replacement ..he spent about 2 hours troubleshooting and attempting repair on a very old system, but the initial service call price didn't change , that shows gvec is honest and reputable ..when getting estimates on repair and new systems , always have gvec as one of the 2 or 3 firms to get quotes from !
PN
pancho nav
Dec 18, 2025
5.0
Justin was very knowledgeable of what we needed. He was concerned about the condition of our old unit. He explained everything so we could understand. I think he is a great asset to the your company.
Thanks
CR
Cheryl Ranch
Dec 9, 2025
5.0
From the man who answered my call,, to the lady who directed me to the correct service and then the technicians who responded, I say THANK YOU!
I am so impressed with their courtesy, friendliness and knowledge.
My heat pump suddenly stopped working. It was the coldest day yet, with a freeze advisory.. A technician was dispatched within hours of my call.
Justin and Trevor were exceptional. They deserve 5 ⭐️s .
Whomever is responsible for hiring such extraordinary personnel, kudos to them.
I trust GVEC implicitly and am a true fan.
JS
Jose Sanchez
Dec 3, 2025
2.0
The gvec employee who came to perform the cah check did a fair job. However I still don’t think my thermostat is working as it should.
He came in the house with a container and asked for water. I to go ahead and get water from the kitchen sink. I went outside after he left. He had used my water hose without asking and did not put it back where I keep it.