Floor King

Reviews

• SE

  Steve Elliott

  Apr 4, 2026
  1.0
  I had an incredibly frustrating experience with Floor King in San Marcos. After a late arrival for measurements, it took ten days to receive a quote—well beyond the promised 24 hours. After I signed a contract and hand-delivered a check, they called to say the flooring was discontinued. Most concerning was their written policy to charge a 3% 'service fee' on debit cards, which is a violation of Texas law (§ 604A.002). I ultimately had to go to the store in person to retrieve my check as they showed no urgency in returning it. I’d recommend looking elsewhere for a company that respects your time and follows state commerce laws.
• AG

  Anita Gutierrez

  Mar 13, 2026
  4.0
  They definitely have a lot of options in their showroom. Knowledgeable about different types of flooring options. Communication between the office staff and the customer could use some work.
• MG

  Melissa Goodman-Lackey

  Feb 22, 2026
  2.0
  The actual floor installers did a great job on install. However, the office staff is another story. Late for appointments, no show, and no calls. We finally got a bid from them when I called and reminded them that they missed our appt. A month later we got our wood floors done and we’re please with the outcome EXCEPT we have been missing a transition strip that divides the bedroom from the bathroom. This was promised to us 4 months ago. We made many calls and left numerous voicemails with no response. Finally, out of the blue, we get a call asking if we were satisfied with our service. Haha. Nope! My husband told her that we are still missing a transition strip and her response was “I will get on this asap and get back to you tomorrow. That was 4 weeks ago and still nothing. I think this company needs new personnel running the establishment. They are unreliable and very unprofessional.
• IS

  Indra Samaroo

  Dec 5, 2024
  5.0
  HIGHLY RECOMMEND! I cannot stress enough the level of professionalism we received. Rey has a great team. We had to have all the floors replaced in the house because the builders team did not do a good job. Our floors started exploding putting us in a real bind but Rey was very knowledgeable and in the end I ended up getting very good flooring for a very reasonable price during an extremely difficult situation. They made the whole process easy and now I am recommending them to my clients for my business as well. I cannot say enough good things about their services. I have attached some pictures. The flooring I choose looks just like my other flooring. From the pic, you can't tell they are two different material.
• NK

  Nas Kh

  Aug 2, 2024
  5.0
  I have shopped around to find quality flooring for our bedrooms and I have to say that Floor King met my expectations both in quality and pricing! I cannot thank enough Ray Gonzalez who went above and beyond throughout the entire process! He brought me several samples, offered his expertise, and communicated in details at each step of the process! I love my new flooring and definitely recommend Floor King and especially Ray!

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