Roadrunner Plumbing & Air

Reviews

• IG

  Inda Green

  4 days ago
  5.0
  Mark Hatfield was out to service my AC upon arrival he introduce his self before adding his shoe covers to enter my home, he serviced the A. C. He checked the heating he checked the garbage disposal And he's very nice and respectful young me. Anytime I need my AC service. Please send mister Hatfield he was very professional and knowledgeable about his job.Thank you again Mr.Hatfield
• PM

  Pankaj Madan

  6 days ago
  5.0
  I had Marc come in for AC tune up. The visit was great. He gave me the opportunity to ask questions and I learned a lot myself about AC.
• JE

  James Eifler

  Apr 16, 2026
  5.0
  The technician, Mark Hatfield was at my home exactly at the scheduled time for Springtime check of my A/C system. I am a licensed Engineer and I asked him to explain technical things in the Engineering lingo. He did so. He showed me all of the data he had on his Fluke instruments. When he finished all of the checks on my A/C system, he also inspected my ventilation system. He showed me problems that a previous A/C company had made when installing my totally new ventilation system about five years ago. When he was finished he told me that it would take about 30 minutes to write his inspection up. His report was detailed and accurate. There was NO hard sell to purchase any parts or labor from him “Today.” His final report was derailed and accurate. He did offer me a year-long inspection program. I did sign up for that for $99.00/year. I have never met an A/C technician with such knowledge about my A/C system. I would highly recommend this company. RoadRunner Plumbing & Air. This review is from a Licensed Engineer who knows at lot about the technical terms that we talked about during his inspection on my A/C Trane system.
• PS

  Paula Smith

  Apr 16, 2026
  5.0
  David demonstrated an eagerness to take care of the customer from the moment he walked up the drive. He was pleasant and attentive to the many details of inspecting our AC system. He delivered more than expected and we now have a comprehensive understanding of repairs and maintenance needed.
• RB

  Rafael Borja

  Mar 26, 2026
  5.0
  My AC coil went out — something clearly covered under the warranty — and the nightmare began. They sent out a contractor (Extreme Air Experts) who didn’t even bother hooking up a single gauge before telling me I needed an entirely new unit. Huge red flag. Then he tried padding the invoice with unnecessary charges. I asked First American to send a different contractor — they refused. I was stuck in limbo for two weeks. Eventually, they offered me a cash payout to handle it myself. The offer? $515.00. That’s supposed to cover labor, a new coil, and 13 pounds of refrigerant at $100/pound. Absolutely insulting. I’m DONE with First American. Their contractor vetting is questionable at best, and their customer service is slow, unhelpful, and dismissive. Save yourself the frustration. Thankfully, I found San Antonio Roadrunner Plumbing & AC. Chris, Roberto, and Joey were professional, honest, and fast. They got my AC running like new again at a fair price. I will never waste another minute with First American — Roadrunner is who I trust from now on. I’ve been using Roadrunner Plumbing & Air for about 8 months now, and they continue to impress me every time. Most recently, my AC compressor went out over the weekend. I called them, and they were incredibly prompt in getting someone out to my home. From start to finish, they did an outstanding job. I was expecting a very expensive repair, but their team immediately checked the warranty on my compressor and ended up saving me a significant amount of money. That level of honesty and effort really stood out to me. Their labor costs and refrigerant replacement were also very fair. A special shoutout to technician David Cowan—he was extremely knowledgeable, professional, and took the time to explain everything clearly. The entire crew was great to work with. Because of experiences like this, I’ve decided to move away from using a home warranty company and will continue to rely on Roadrunner for all my AC and plumbing needs. They are trustworthy, knowledgeable, and truly go above and beyond. I highly recommend giving them a call—you won’t be disappointed. God bless the entire team at Roadrunner Plumbing & Air!

Frequently Asked Questions About Roadrunner Plumbing & Air