Question 1

How long does an evaluation take?

Accepted Answer

Depending on the size of the home, the foundation expert collects all the data required in about 30 minutes. Depending on how many questions the homeowner has, can extend the full evaluation time to an hour or more. Our evaluators have other appointments scheduled and want to be respectful of other clientele’s time commitment.

Question 2

What areas of my home will the individual need to inspect?

Accepted Answer

The evaluator will observe the property from the interior and exterior. All areas of the main level floor must be accessible to place a measuring device (called an altimeter) to take variance readings and provide a proper proposal. The perimeter must be accessible to observe obstacles around the home that may interfere with the proposed plan.

Question 3

What is the evaluator looking for other than measurements and observable cosmetic deficiencies?

Accepted Answer

Our experts look at utility placement, connecting slabs that are attached but not a part of the home's foundation. The evaluator also looks for your plumbing clean-out as it is required to receive Risen’s limited lifetime warranty. The landscaping is also assessed to determine what will need to avoided during project work.

Question 4

I already have a plumbing break, do I need to get that repaired first?

Accepted Answer

If you have a known drain line break, and it is at or below slab level, DO NOT repair anything until your slab has been evaluated by our foundation repair experts. If you have a supply line leak, in most cases you need to have that repaired to prevent flowing water damage.

Question 5

I want to get new windows and maybe some light cosmetics updated, does the foundation affect that if I don’t already have cosmetic issues?

Accepted Answer

The foundation is the base for everything on your home. It is best to get your foundation evaluated by a professional before changing cosmetics. If you have already moved forward with a refresh or replacing cabinets, windows and other fixtures and furnishings, you may have slight cosmetic touch ups, but in most cases, you will not have to replace big ticket items.

Question 6

I just got my roof done, is that a problem?

Accepted Answer

Depending on the severity of your foundation issue, we will still be able to devise a plan for your home. We may be somewhat limited in our ability to recover lost elevation and maintain the integrity of your new roof.

Question 7

What about my sprinkler system?

Accepted Answer

In most cases we are able to work around your sprinklers and buried lines. There are rare cases that present obstacles, but we frequently find solutions that are quick and easy. In rare cases you may want to have your irrigation professional re-calibrate sprinkler heads upon completion.

Question 8

When can I expect my proposal?

Accepted Answer

Our foundation experts have a 24-48 hour window to ensuring your proposal is emailed to you with the e-mail address you provided when booking your evaluation.

Question 9

I am a visual learner, and I want to see the measurements evaluated.

Accepted Answer

Your proposal should have a minimum of three attachments that include not only the measurements taken at the time of the evaluation, but of the general pier placement in and around the foundation.

Question 10

I have quotes from other companies and don’t understand the difference in pricing.

Accepted Answer

There are several different solutions to address foundation issues that range from addressing critical areas to encompassing the best fit for a slab which we refer to as a comprehensive solution.

The solutions provided may also include different materials to address your slab issues to include concrete and steel as the two major repair materials. Be sure you are comparing steel to steel, or vice versa. The best step to take is to consult your project manager to understand the specifics of your plan(s) provided.

Question 11

How long does a foundation evaluation by Risen Foundation Solutions usually take?

Accepted Answer

The evaluation takes about 30 minutes for data collection, but can extend up to an hour or more depending on homeowner questions.

Question 12

What areas of my home will be inspected during the foundation evaluation?

Accepted Answer

The evaluator will inspect both the interior and exterior of the main level floor and perimeter to take measurements and observe potential obstacles.

Question 13

What does the evaluator look for besides measurements and cosmetic issues?

Accepted Answer

They check utility placement, slabs connected to the foundation, plumbing clean-outs for warranty, and landscaping to plan the repair work.

Question 14

Should I repair a plumbing break before the slab evaluation?

Accepted Answer

Do not repair drain line breaks at or below slab level before evaluation; supply line leaks usually should be repaired beforehand to prevent damage.

Question 15

Does foundation condition affect cosmetic home updates like new windows or cabinetry?

Accepted Answer

It's best to evaluate the foundation before cosmetics; minor touch-ups may be needed after repairs, but major replacements are usually unnecessary.

Question 16

Can foundation repair be done after a new roof has been installed?

Accepted Answer

Yes, although severe foundation issues may limit elevation recovery to protect the new roof's integrity.

Question 17

Will Risen Foundation Solutions work around existing sprinkler systems during repairs?

Accepted Answer

Typically yes; they can often avoid sprinklers and buried lines, though rare obstacles may require irrigation recalibration afterward.

Question 18

When can I expect to receive my foundation repair proposal?

Accepted Answer

Proposals are emailed within 24-48 hours to the address provided during booking.

Question 19

What documents are included in the foundation repair proposal?

Accepted Answer

Proposals include at least three attachments showing measurements and general pier placement around the foundation.

Question 20

How do nearby businesses like Mr. Campos AC or Premier Comfort Air Conditioning & Heating relate to Risen Foundation Solutions?

Accepted Answer

Customers may combine foundation repair with HVAC services from nearby contractors like Mr. Campos AC or Premier Comfort for home maintenance convenience.

Question 21

What nearby fitness venues can I visit before or after foundation repair consultations?

Accepted Answer

Guests can visit gyms such as RGBA - San Antonio, Roots Fitness, or The Pit near Risen Foundation Solutions for fitness and wellness.

Question 22

Are there dining options near Risen Foundation Solutions for customers waiting for their home inspection or repair?

Accepted Answer

Yes, nearby restaurants like Stagg Restaurant Partnership offer Mexican and fast food for convenient dining.

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