DRB Homes San Antonio Division

Reviews

• AK

  Angel Kinsey

  Aug 23, 2021
  1.0
  Hiccups occurred during the building process with Gehan Homes and were still present during the final walk through. We were told everything would be fixed and even if other things popped up after living there, we would only need to submit a work order online because everything is covered under warranty. The overall craftsmanship of the house was inferior. Kitchen drawers fell off their hinges, the pole that holds clothes in the master closet fell out of the wall, tile near the tub was installed crooked, and the coat closet wasn’t built deep enough so hangers in this closet have to be slanted for the door to close. Our vinyl flooring had paint drops throughout the house, there are chippings in the floor and door frames, one outlet in the garage doesn’t work, and the ceiling fan in our daughter’s nursery only operates on one speed. The things that need fixing quickly start adding up in price.When you spend so much money on a new home, you expect a house in mint condition. After a heavy rain over the Fourth of July weekend, we noticed paint peeling and a large amount of water damage in the right corner of our daughter’s nursery. The builders sent roofers without giving us a heads and I was informed with a ladder on our lawn and our porch light hanging by the wires. I was later informed someone fell off a ladder and was hanging off our roof and broke our front porch light but they would replace it. Additionally, they found a “bullet hole” in our roof. He said most likely someone shot in the air during the Fourth of July night, and the bullet came down on our roof but he did not find a bullet shell. .He showed me a newly patched hole and told me they added caulking on the flashing. Most surprisingly, he also said the bullet hole on the left side of the front porch caused the water damage in the daughter’s nursery on the right side of the house which isn’t covered under the warranty. Thus, we needed to file a home insurance claim for the roof and water damage. Our insurance’s inspector said the water is coming from the unplugged holes in the roof, not the “bullet hole” on the other side of the porch. Our deductible is $2,000. Although we had an extra roofer verify that it looks as though the builders were covering up their mistake with so much caulking and a new note that our gutter is falling off, we ultimately paid the $2000 deductible with our insurance so it would be fixed. However, only the “bullet hole” and water damage is covered-- the roof itself is not. The builders have since cut communication with us-- they are not answering our phone calls or responding to our work orders. Truly, we are out 2,000$ because they didn’t want to take responsibility for building a faulty roof. Currently, once it rains again, we will have water damage and it’ll be another $2,000 deductible. This is unacceptable, the roof should have been installed correctly the first time. Also, as a mom I’m worried they’ll find mold in the walls since this process has been so long. The house may be critically damaged, and worst of all in the nursery.. I also worry about what else is going to break or go wrong since we are only 5 months into our first year and likely they will find a way not to cover it. This was supposed to be our dream home and they have completely ruined that for us.WE NEED TO TALK TO SOMEONE WHO CAN HELP! ASAP!

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