5 Star HVAC Contractors

Reviews

• BS

  Billy Slater

  3 days ago
  5.0
  5Star replaced two older HVAC units. The price was competitive, their installation was very good. The two employees explained the system and then cleaned up after themselves. Would use again.
• LH

  Lindi Holley

  Feb 23, 2026
  5.0
  They came out the same day. Great communication and honest! They really know what they are doing!
• WW

  WD

  Jan 26, 2026
  5.0
  The first big winter storm hit temperature is dropped and my heat pump wasn’t keeping up. I called C & S Friday afternoon. They scheduled an appointment for Monday afternoon. Then Saturday, their service department called and walked me through resetting my thermostats to turn on the emergency heat. This worked wonders. As promised, two technicians arrived Monday early afternoon and made permanent repairs to my heat pump units it’s still cold, but the house is warm. I couldn’t ask for better service. This was Definitely 5 star service. and would recommend them to everyone. Thanks, C&S!
• VV

  Victor

  Jan 26, 2026
  2.0
  I’ve worked with 5 Star HVAC on two occasions, and I want to share my experience so others can make an informed decision. The first time was in November 2024. They diagnosed my unit and recommended a full evaporator coil replacement. I paid approximately $3,200 for the job. In hindsight, I wish I had gotten a second opinion. That part is on me. Fast forward to January 2026, when my HVAC unit stopped working again. I called 5 Star and they were responsive and arrived promptly. The technician, Rick, entered my home at 12:34 pm and left at 12:51 pm. Based on my camera timestamps, he was onsite for about 17 minutes total, including initial setup. His diagnosis was that the heat strip needed to be completely replaced. The following day, I received a quote for $1,237.55. At that point, my instincts kicked in. Even assuming Rick is the Michael Jordan of HVAC repair, it was hard to understand how such a major conclusion could be reached after such a brief inspection. HVAC systems are complex, with many components and variables, and it seemed reasonable that a more thorough diagnostic process would take additional time. I decided to get a second opinion and contacted another HVAC company that came highly recommended. They spent roughly 45 minutes performing detailed testing. How do I know? Because I was present in the attic with them the entire time, watching the process and asking questions. Their conclusion was that the issue was a faulty contactor. The repair, including parts, cost less than a quarter of what I was quoted by 5 Star. I recognize that 5 Star has many positive reviews, and that may reflect other customers’ experiences. This review is simply an honest account of mine. I encourage others to trust their judgment, ask questions, and consider getting second opinions when faced with major repair recommendations.
• PS

  Paul Stonehouse

  Jan 24, 2026
  5.0
  We called on the worst weather day of the past 5 years … this company picked up the phone on the second ring … 5 other companies never even either picked up or called back after leaving our number . Tech showed up, he was polite , friendly… and performed the work effectively and in a timely manner . If you have an HVac issue , from basic to an full blown ‘I need someone here before my pipes freeze’ call, call this company