LN
LoveCourt Nicole
Oct 12, 2025
We walked away from our deposit after losing confidence in Chesmar.
Persistent issues from May 2025 onward led us to forfeit our deposit and look elsewhere.
Early visits to the Design Center yielded friendly and enthusiastic, yet inconsistent, and often incorrect information from our New Home Consultant (e.g., incorrect site map details, lack of knowledge on what options were available and what they cost).
Our original sales person lacked knowledge and detail. For example we picked all of our designs dowb to grout colors, got our order to sign and things were completely wrong, even grout colors. Luckily we took pics and was able to remember what we originally picked for our design.
After sending a detailed letter to the VP of sales about our exasperating experience, a more knowledgeable specialist was assigned and she was very helpful, but issues persisted - largely due to business process issues, outdated technology, and poor upper management
Our newly assigned sales person was absolutely great, she should be in upper management. The people running Chesmar Austin now make very poor decisions, unorganized, and need more of a streamlined process. Buyers beware.
The brickwork on our home showed gaps, uneven rows, and inconsistent mortar application. And this took it over the top for us. The poor workmanship in brick work was unacceptable and the sloppiest brick work I have ever seen on any home i have purchased.
We paid $10,000 for glass upper cabinets in the kitchen. At our last walkthrough, I was surprised to see that the number of lights is different on the left and right side of the cabinets. This lack of attention to detail will live in the house forever, to remind the owners how much Chesmar cared about delivering a good customer experience. Another sloppy thing that added to an undesirable experience. There is no reason to give Chesmar Homes a second opportunity to correct something that they had specifications and money to do correctly the first time. Lack of detail was rampant.
Construction flaws, confusion, unmet promises, and poor communication led us to walk away.
Better off choosing Taylor Morrison, Perry Homes or Westin Homes.