Business Details
About
HVAC ContractorAir Conditioning ContractorHeating ContractorAir Duct Cleaning ServiceMiscellaneous Retail
Brown Service Company is a trusted air conditioning contractor in Westlake, TX, delivering expert HVAC solutions with a focus on quality and reliability. As a family-owned and operated HVAC contractor serving the Fort Worth area since 1952, we specialize in air conditioning repair, installation, and maintenance for residential and light commercial systems. Our long-standing commitment to customer satisfaction sets us apart in the HVAC industry. Call today to schedule service or request an estimate.
Location
Hours
Reviews
4.9
398 reviews
5 stars
381
4 stars
6
3 stars0
2 stars2
1 star
9
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the professionalism, knowledge, and efficiency of the technicians, highlighting their ability to diagnose and resolve issues promptly.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, feeling that costs for parts and services were high, despite acknowledging the quality of work.
Customer Loyalty
Many long-term customers reported a strong trust in the company, citing years of reliable service and positive experiences.
Communication Issues
A few reviews noted problems with communication, such as lack of notification before technician arrivals, which led to some frustration.
- DEdelaney elzeinDec 16, 20251.0I saw the driver of the company van littering :(
- SBStephen BrennanDec 9, 20252.0Andy did a great job replacing the blower motor. I had determined prior to his arrival that the motor was kaputt. Andy replaced the motor in no time and he also corrected a 2 stage wiring problem we had since day one. However, the cost to replace the motor was over $1800 and on top of that they charged me $99 to tell me the motor was bad (something that I had already determined). I checked the retail cost for a generic motor and it was around $700. I’m sure that they were able to get the motor much cheaper than what a retail customers has to pay. We do get a 1 year warranty. FWIW - my last motor lasted 16 years. I gave 3 stars because Andy deserves 5 but their pricing is a little steep so they only get 3 stars. BTW - they did tell me how much it would cost prior to replacing the motor unfortunately at the time I didn’t know how much the motors actually cost or I would have replaced it on my own. If you’re handy do your homework before hand - you may save yourself a considerable amount of money. UPDATE: Based on my google review Brown Service Company replied and stated that I should call so they could make it right. Well I called and that was 15 minutes of my life that I’ll never get back. I requested and received a detailed invoice but it did not breakdown the material and labor costs. I also learned that they installed a 1/2 hp motor and the original was 3/4 hp. Further research revealed that the generic 1/2 hp motor goes for around $400 (retail). So I suspect that this company made around $1400 for less than 2 hours worth of work. Based on this I lowered their rating to 2 stars because they are way overpriced and they did nothing to make it right. Beware of Brown Service Company.
- RCRenee ConnollyDec 8, 20255.0Having issue with heater running nonstop. Andy came out and diagnosed issue. He really took the time to get an accurate answer and not just a guess
- KLK. LottNov 19, 20255.0I’ve used Brown for many years for parts, April Air filters and advice. In late July, we had a lightning strike that took out several plugs and such. Also took out the HVAC main board in the inside unit. Called Brown to come out and look at our unit and diagnose the situation. The main board was done for and had to order a new one. After short wait, they came out with the new board and got the AC running. Of course, being summertime there was no need to check the heat. With that cool spell that came through a few weeks back, I checked the unit on the heating and it wouldn’t activate. One quick call and they came out and checked the unit out and after a bit, determined that a wire wasn’t connected and got it up and running. No charge since it was part of the earlier situation. Thanks to Jimmy and others involved, all good to go. The HVAC seems to run much better than it had before. I would recommend. The main board replacement was priced at $900. The Lennox unit I have is rather sophisticated. That was the majority of the cost.
- MSMartha StrainNov 10, 20255.0We received service same day even after calling late morning. Andy, the service tech, got our heater working right away. This is the 3rd time Brown service has been able to keep us warm and cool!
Frequently Asked Questions About Brown Service Company
What services does Brown Service Company provide?
Brown Service Company specializes in air conditioning repair, installation, and maintenance for residential and light commercial HVAC systems.
Where is Brown Service Company located?
Brown Service Company is located at 6340 Baker Boulevard, Richland Hills, TX 76118.
What are the business hours of Brown Service Company?
Brown Service Company operates Monday through Friday from 8:00 AM to 5:00 PM, Saturday from 8:00 AM to 12:00 PM, and is closed on Sundays.
Since when has Brown Service Company been serving the Fort Worth area?
Brown Service Company has been a family-owned and operated HVAC contractor serving the Fort Worth area since 1952.
What payment options does Brown Service Company accept?
They accept American Express, Cash, Check, Discover, Financing, MasterCard, and Visa as payment options.
How can I schedule a service or request an estimate from Brown Service Company?
You can schedule a service or request an estimate by calling their main phone number at +1 817-284-9204 or visiting their website at http://www.brownservice.com.
What nearby HVAC service providers are located close to Brown Service Company?
Nearby HVAC service providers include Pipe Prop and Ken's Services. These companies offer complementary HVAC and plumbing services that customers might consider alongside Brown Service Company.
Are there any nearby places where I can relax or shop around after visiting Brown Service Company?
Yes, nearby places include House Of Smokez tobacco shop and Aris' Hair Salon where you can shop or enjoy beauty services.
Which community services or organizations are close to Brown Service Company?
Nearby community services include the Apartment Association of Tarrant County and the I Can Still Shine Program, providing social and community support.
Is Brown Service Company active on social media and how can I contact them online?
Yes, Brown Service Company is active on Facebook at https://www.facebook.com/158997067479397 and on Twitter with the handle @brownserviceco. They also can be contacted via email at sabra@brownservice.com.