Technicians are consistently described as professional, knowledgeable, and friendly, providing excellent customer service.
Timeliness
Many customers praised the prompt response and same-day service for repairs, often highlighting technicians arriving on time or even early.
Quality of Work
The quality of repairs and installations is frequently noted as excellent, with technicians taking the time to ensure everything is functioning properly.
Communication
Customers appreciated clear communication regarding services, pricing, and maintenance recommendations, contributing to a positive overall experience.
Customer Loyalty
Several reviews indicate long-term customer loyalty, with clients returning for multiple services over the years due to consistent satisfaction.
RS
Ryan Smith
2 days ago
5.0
Xinbo was beyond amazing! He arrived on time and immediately got to work on addressing the issue with my garage door. He was very knowledgeable, pointing out issues with my garage door that i never realized (but based on other related issues with my house I 100% believe/ could see for myself once he pointed them out). But not one time did he try to force any additional work on me i didn't want done. He even did some additional maintenance on the garage door and did some extra work on the mounting to keep me from having to get a replacement part, saving me $75 he could gave easily just said I needed. I got a quote from another company earlier that day for almost $200 more and it just seemed insane. Im so glad i trusted my gut and gave Plano Overhead a call, i will definitely be using them again!
KS
Krishnan Sridhar
Nov 17, 2025
5.0
I had to replace my garage door opener recently (after a good 27+ years of service from the old one - RIP!). I called Plano Overhead Garage Door and within a few hours, they came to our house and installed a brand new one. The technicians were professional and thorough with their job. They explained clearly the programming options available, and left the place clean with not a trace of having worked there. It was a pleasure to work with Casey, Brandon and others. I have their contact stickers all over and will definitely reach out to them - if needed - without any hesitation! Great Job!!
HM
Henry Murray
Nov 17, 2025
5.0
I recently had Plano Overhead Garage Door service my garage door, and the experience was excellent from start to finish. The company was easy to contact and very clear in communicating each step of the process. My technician, Bradley Teague, was outstanding—he quickly diagnosed the problem (a broken spring), explained everything in detail, and replaced the springs efficiently.
Bradley went above and beyond by providing a discount without me even asking and left a can of silicon spray for future maintenance. He also took the time to explain some proactive steps I could take to keep my door in good working condition.
I truly appreciated the professionalism and transparency throughout the service. I would definitely use Plano Overhead Garage Door again and highly recommend them to anyone in need of garage door repairs or maintenance.
HS
Hunter Stephens
Nov 10, 2025
5.0
5-Star Review for Plano Overhead Garage Door.
I called Plano Overhead Garage Door when the spring snapped on my double garage door—leaving it stuck shut on a busy morning. Within 30 minutes of my call, tech Bradley was at my doorstep.
Bradley was professional, courteous, and clearly an expert. He didn’t just replace the broken spring—he inspected the entire system, replaced worn rollers, lubricated moving parts, and tightened loose hardware. He walked me through everything he found, explained why certain components were failing, and gave me a clear breakdown of the repairs (no upselling, just honest recommendations).
The office staff was equally impressive—my call was answered immediately, and they had Bradley dispatched promptly. The pricing was fair and transparent; I felt like I got premium service at a reasonable cost.
Plano Overhead Garage Door provided a seamless experience. Highly recommend—they’ve earned a customer for life!
DJ
Denise Johnson
Nov 6, 2025
5.0
Best decision ever to use Plano Overhead Garage Door for a new garage door and with windows too! It was time to upgrade our 34 year old garage door. The same senior technician that quoted our door was the same guy to install it. Excellent, efficient installation by Kyle and Greg. Kyle spent time explaining the maintenance required to keep our new door running smoothly. The new door is quieter and the windows provide light that allows you to zip in and out of your garage without turning the light on when the door is down. The office staff (Lisa) was very knowledgeable about the entire process and provided great communication on the status of our door. They fixed install issues from another company that had put in our garage door opener. Very happy with product and services from Plano Overhead Garage Door. Love our new door!
Frequently Asked Questions About Plano Overhead Garage Door
What services does Plano Overhead Garage Door offer?
They offer garage door and opener repair, installations, parts, and free in-home estimates.
Where is Plano Overhead Garage Door located?
They are located at 1100 North Central Expressway, Suite A, Plano, TX 75074, US.
What are the business hours of Plano Overhead Garage Door?
They are open Monday to Friday from 8:00 AM to 5:30 PM, and Saturday from 8:00 AM to 3:00 PM. They are closed on Sundays.
How can I contact Plano Overhead Garage Door?
You can call them at +1 972-422-1695 or email info@planooverhead.com, PlanoOverhead@hotmail.com, or planooverhead@hotmail.com.
What garage door brands does Plano Overhead Garage Door carry?
They carry C.H.I. Garage Doors and Liftmaster Garage Door Openers.
Is Plano Overhead Garage Door a family-owned business?
Yes, they have been locally family owned and operated since 1977.
What payment options are accepted at Plano Overhead Garage Door?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
What nearby retail stores are close to Plano Overhead Garage Door?
Nearby retail stores include Levitz Mattress Company, Mattress Outfitters, and Bassett Furniture Plano, which customers can visit for home furnishing needs before or after their garage door service.
Are there any dining options near Plano Overhead Garage Door?
Yes, customers can find several nearby restaurants such as Valerie's Taco Shop, NASCAR Refuel Tenders & Burgers, Schlotzsky's, Jason's Deli, IHOP, Firehouse Subs, and Panera Bread for a meal before or after their visit.
If I'm visiting Plano Overhead Garage Door, what nearby automotive services can I access?
Nearby automotive services include Discount Tire for tire and oil changes, Drive Time for automotive repair and used car sales, which could be convenient if you need vehicle maintenance along with your garage door service.