Window World TX

Reviews

• TR

  teresa renken

  6 days ago
  5.0
  EXCELLENT SERVICE! Super helpful.
• ML

  Mary Lefebvre

  Jul 30, 2025
  4.0
  WW installer Stephen Burton is professional and an excellent installer. He came out on his day off to correct another installers issues. Window world windows are great and if it hadn’t been for the caulking issue, I would have given them 5 stars.
• SW

  Stephanie Whaley

  Dec 1, 2021
  5.0
  I ordered 8 custom windows in April to close in my screened in patio. Travis was my sales rep and helped me through the whole process. We got all the windows picked out and ordered. There was a little lag in time with the order because of all the recent shipping delays but the project was still completed before my hopeful deadline. The crew that came out was punctual and competed the job in a very timely manner. The windows turned out great, very clean caulk lines, the trim was perfect and they are all functional. I will definitely use Window World again and refer them to everyone I know!!
• JW

  Jackie Wisniewski

  Jul 27, 2021
  1.0
  You should expect to have to reach out for updates consistently to get your project completed in a timely manner as a customer. I was never told when my order or a missing piece from my door was in until I reached out and found out. They will not contact you proactively to let you know that your items have arrived. I had asked to get scheduled for install on May 22nd, and had to reach out again on May 28th as there was still no update at all from my sales contact. Just call the office and they can get you on the schedule right away. Make sure you verify that things are ordered. A whole door was missing from my order in addition to the missing piece. I would like to suggest that this business makes a visual inspection of the orders when they are received. When I reached out to get an updated eta on May 5th, my order had actually arrived and was not scheduled for install until the end of June. At this point I am hoping that the order I placed in January will be complete in September, a timeline that could have been shortened if a quality check was done upon arrival of the order and before the install at least six weeks later. Unfortunately the front door was a key component to getting our investment property up to standards and we are now missing the whole summer season for an order placed in January that arrived on or earlier than May 5th. I would not recommend this business at this time specifically due to the pattern of lack of follow up and the lack of quality checks at critical stages in the process. Edited to update and revise star rating: I reached out to follow up with some quality concerns privately and to thank them for replying my review. They set up some time to come back and do some rework and then no call no showed me. I had to reach out yet again to follow up four hours after they had committed to being here. I was also expecting an update on the door in early August and have had no update as of August 15th.
• CB

  C RO BLAC

  Dec 26, 2020
  5.0
  No hassle. No communication problems. Nice people in Marketing, financial, and installers. Looking forward to another plan.

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