Business Details
About
Water Softening Equipment Supplier
Local Business in West Texas
Location
Hours
Reviews
4.2
350 reviews
5 stars
269
4 stars
6
3 stars
7
2 stars
7
1 star
61
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the technicians for their professionalism, knowledge, and thoroughness during service visits.
Communication Issues
Numerous reviews highlighted poor communication, including missed appointments and lack of follow-up from the office staff.
Product Satisfaction
Customers expressed satisfaction with the water quality and effectiveness of the Kinetico systems, noting improvements in taste and performance.
Warranty and Refund Problems
Several customers reported issues with warranty claims and difficulties in obtaining refunds for unsatisfactory service or products.
Scheduling Problems
Customers frequently mentioned issues with scheduling, including delays in service and technicians not showing up as promised.
- EAElizabeth Armstrong6 days ago5.0We are always happy to see James drive up. He is experienced, friendly, and helpful when we are out of filters and the Kinetico high command hasn’t seen fit to have a supply of filters or other parts for the techs. Ames is Kinetico’s best technician.
- MLMelisa LowranceNov 14, 20254.0Had some issues with my system. It took a bit but they fixed the issue. I appreciate the work they did. It took longer than I would have liked but they did a good job solving my issue. We are moving houses in a few months, I’ll definitely be purchasing another system through them. This will be my fourth water softener and RO to purchase through them. Definitely the best equipment.
- SWSherry WilburnNov 12, 20255.0Young man was pleasant, checked water for softness and replaced filters. He put down towel on floor that kept water contained. He did a good job:emptied the tank and instructed to wait 45 minutes and fill back.
- KGKimberly GreenerNov 11, 20255.0I was having trouble with my sink dispenser with extremely low pressure, and the technician took great care and time to troubleshoot the issue. It simply had the wrong filter installed. He even educated me on how to see if the filters need to be changed and the different filters I need for well water! Super impressed!
- RPRudy PavlinaOct 28, 20255.0After 3 years I can barely remember having our filter system installed let alone how it works. Ethan did an excellent job of walking me through the operation as a refresher while confirming everything was functioning properly. I appreciated his patience and that he took the time to ensure I actually understood what he was saying and not just nodding my head in agreement with whatever he said. He is a great Technician and we would not hesitate to request his support for any future needs.
Frequently Asked Questions About Kinetico of West Texas
What type of business is Kinetico of West Texas?
Kinetico of West Texas is a water softening equipment supplier based in West Texas.
Where is Kinetico of West Texas located?
It is located at 8337 Upland Ave, Lubbock, TX 79424, United States.
What are the business hours for Kinetico of West Texas?
The business is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
In which city and service area does Kinetico of West Texas operate?
Kinetico of West Texas serves the city of Lubbock, TX.
Since when has Kinetico of West Texas been established?
Kinetico of West Texas has been operating since 2015.
How can I contact Kinetico of West Texas?
You can contact them by phone at +1 806-771-7638 or visit their website at https://www.kineticowtx.com/
What nearby wellness services can customers access around Kinetico of West Texas?
Customers can visit Core Wellness, a nearby chiropractor office, for wellness care in the area.
Are there any nearby real estate services close to Kinetico of West Texas?
Yes, nearby real estate services include Milestone Realty Group and Southern Magnolia Real Estate, both providing real estate agent services.
What nearby construction and home improvement services are available near Kinetico of West Texas?
Customers can find services from Nesloney Homes, Clearview Custom Homes, Lone Star Fence, and West Texas Granite & Marble for construction and home improvement needs.
What points of interest might customers visit before or after their appointment at Kinetico of West Texas?
Visitors might check out event photography at Light Room LBK or attend Westwood Church of Lubbock nearby, adding value to their visit to Kinetico of West Texas.