Tri-State Water Power and Air

4.7
573 reviews
Get DirectionsCall

Business Details

1243 Market St, Longview, TX
75604, United States
(844) 870-0019

About

Water Purifiers
"Your home is a place where you and your family should be able to relax and feel completely comfortable and secure. At Tri-State Water, Power, and Air, we offer a full suite of home enhancements that help homeowners do exactly that. Not only do we install safety upgrades, such as standby generators and safe rooms to protect families during a disaster, but we also provide products designed to improve the quality of the most essential resource in our customers’ homes – their water. For example, we can install a water treatment system in your home to eliminate hard water. You’ll notice the difference almost immediately after your water softener is installed, as you’ll enjoy pure, fresh-tasting drinking water straight from the tap, cleaner-feeli"

Location

Tri-State Water Power and Air
1243 Market St, Longview, TX
75604, United States

Hours

Reviews

4.7
573 reviews
5 stars
515
4 stars
17
3 stars
7
2 stars
5
1 star
29

What are people saying?

AI-generated from recent customer reviews

Service Quality

Technicians are consistently praised for their professionalism, knowledge, and ability to explain issues clearly to customers.

Customer Interaction

Many reviews highlight the friendly and courteous demeanor of the technicians, contributing to a positive customer experience.

Timeliness

While most technicians arrive on time, there are some concerns regarding the scheduling and follow-up for service appointments.

Technical Expertise

Customers appreciate the technicians' ability to diagnose and resolve issues effectively, often going above and beyond to ensure satisfaction.

Overall Satisfaction

Despite some scheduling issues, the majority of customers express high satisfaction with the service provided and the performance of their generators.
  • GM
    Gordon Mcdonald
    1 day ago
    1.0
    No work done due to weather. Maybe as a company you could look into this before you send techs out and stop wasting the home owners time sitting around all day. Zero pay for me today. Now a second day will be wasted.
  • KD
    Krystal Daniel
    6 days ago
    2.0
    Ethan the technician was very nice, professional, and accommodating. However, Alex from the call center who scheduled the visit was not. He contacted me via text and would not answer when I attempted to call twice. He requested to move my annual maintenance up 2 months because they had someone in the area. I agreed but only if the tech would be there by 8-8:30 am which he assured me would happen. Alex did not check to see that the tech had over a 2 hour drive to my house and would not be able to arrive until 10 am. I had appointments scheduled myself and the tech ended up having to rearrange his day to accommodate the situation. This needs to be addressed and modifications should be made to scheduling protocol when techs are traveling such a distance.
  • KS
    Kristy Scott
    Nov 11, 2025
    5.0
    Very professional during my yearly generator service and explained exactly what would be done. I appreciate their yearly followup to make sure my generator stays in tip top shape!
  • JB
    Jim Boreham
    Nov 5, 2025
    5.0
    He identified the problem right away,was very clear in explaining how the system was malfunctioning, and the cause.a bad computer board.Replaced with new board ,refilled the system with salt and restalled our original program restarted the unit. Good technician good advert for the company, plus hie removed his work boots before coming into the house without being. asked ,
  • NR
    Ninna RoadtoRescue
    Oct 30, 2025
    5.0
    Update on 10/31. Marc came out to install our monitoring system. He also gave me some tips to look for in different areas of the system. He also changed my test date! Woo hoo. Very professional and friendly. 10/30 - Jesus did a great job at fixing our issue and explaining it to me so that I’d understand! Great job! Love my generator and the service I get.
Read more reviews on Google

Frequently Asked Questions About Tri-State Water Power and Air

What services does Tri-State Water Power and Air offer to homeowners?

Tri-State Water Power and Air provides home enhancements including safety upgrades like standby generators and safe rooms, as well as water treatment systems to improve water quality.

Where is Tri-State Water Power and Air located?

The business is located at 1243 Market St, Longview, TX 75604, USA.