Business Details
About
HVAC ContractorAir Conditioning ContractorHeating Contractor
Since 2012, Trilogy AC Cooling and Heating has been a trusted provider of comprehensive heating and air conditioning services for residential and commercial clients across Houston, Katy, TX, and surrounding areas, including McAllen, San Antonio, Dallas, and Austin (within a 100-mile radius). With over a decade of experience, our expert technicians deliver complete customer satisfaction on all AC repairs, new installations, and system diagnostics, addressing every issue affecting your air conditioning's optimal performance. We offer free service calls and initial on-site inspections to quickly identify problems and propose effective solutions, ensuring your comfort year-round. Contact Trilogy AC Cooling and Heating today!
Location
Trilogy AC Heating And Cooling
20435 Westfield Commerce Dr, Katy, TX
77449, United States
Hours
Reviews
4.6
993 reviews
5 stars
872
4 stars
29
3 stars7
2 stars7
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the professionalism and helpfulness of sales representatives, particularly Yasser and Nasser, highlighting their knowledge and attentiveness.
Installation Quality
While some reviews noted efficient installations, others reported issues with the quality of work, including incomplete installations and subsequent problems with the AC units.
Response Time
Customers appreciated the quick response times for service requests, but there were complaints about delays in follow-up and difficulty in reaching customer service for repairs.
Mixed Experiences
Overall, feedback was mixed, with many positive experiences contrasted by serious complaints regarding negligence, unprofessionalism, and unresolved issues post-installation.
Warranty Concerns
Several customers expressed frustration over warranty issues and the company's lack of accountability for installation problems, leading to dissatisfaction.
- LQLitzy QuinonezNov 13, 20252.0Made an appointment asked if they were going to make it , was told that they were gonna make it but never came and then I had to ask again if they were gonna come at all the same day but they couldn’t so scheduled for the following morning the same original time they said but they never came again ! No communication whatsoever I kept on asking what time they’ll come 🤦🏾♀️ I gave up
- CSCaleb StaileyNov 2, 20255.0Luis is a great salesman and is the man to have do your a/c and he willing to go the extra mile to make sure his clients are satisfied!!
- MBMailenis BorreroOct 24, 20255.0Al solicitar el servicio la visita fue muy rápida y los demás trámites también, se me hizo muy rápido y fácil. Gracias por su excelente atención de Marcos
- JHJames HedlestenOct 16, 20255.0ALLEN was my service tech today, it was a great experience amazing customer service your technician was very informed and helpful. I will definitely use you all again.
- JHJames HedlestenOct 16, 20255.0Allen One of your text came out today and could not have been more polite more informative just an overall wonderful customer experience, I found you all through Daikin as one of their certified technicians and I’m glad that I did ⭐️⭐️⭐️⭐️⭐️
Frequently Asked Questions About Trilogy AC Heating And Cooling
What heating and cooling services does Trilogy AC Heating And Cooling offer?
Trilogy AC Heating And Cooling offers comprehensive services including AC repair, installation, maintenance, heating repair, furnace installation, replacement, and maintenance.
Where is Trilogy AC Heating And Cooling located?
It is located at 20435 Westfield Commerce Dr, Katy, TX 77449, US.
What are the business hours for Trilogy AC Heating And Cooling?
They are open Monday through Saturday from 8:00 AM to 8:00 PM, and Sunday from 9:00 AM to 5:00 PM.
Does Trilogy AC Heating And Cooling provide services outside of Katy, TX?
Yes, they serve residential and commercial clients across Houston, Katy, TX, and surrounding areas including McAllen, San Antonio, Dallas, and Austin within a 100-mile radius.
How can I contact Trilogy AC Heating And Cooling?
You can contact them by phone at +1 832-730-5047 or visit their website at https://www.trilogyac.com/.
Does Trilogy AC Heating And Cooling offer free service calls or inspections?
Yes, they offer free service calls and initial on-site inspections to diagnose and propose solutions quickly.
What social media platforms does Trilogy AC Heating And Cooling use?
They are active on LinkedIn, TikTok, YouTube, Facebook, Instagram (@trilogy.services), and Twitter (@trilogyac).
What is 'Trilogy AC' nearby and how is it related to Trilogy AC Heating And Cooling?
'Trilogy AC' is a nearby HVAC services, wholesale, and home improvement store. Customers can visit it for related HVAC products and supplies when servicing their systems.
What nearby places can I visit before or after a service appointment at Trilogy AC Heating And Cooling?
Nearby you can visit local businesses like Salvatex Foods for groceries, Just In Trend for apparel, or Houston Party Time Rentals if you are planning events.
Are there nearby storage facilities near Trilogy AC Heating And Cooling for customers needing extra space?
Yes, nearby storage options include Lonestar Storage Center - Clay Road and Lone Star Storage Center for your storage needs.