CastleRock Communities welcomes you to the ever-growing city of Katy, TX where the brand-new, 1,039-acre master-planned community, Sunterra resides. Live in luxury with resort-style amenities, like the upcoming amenity village that will boast a 3.5-acre Crystal Lagoon that spans the length of almost 4 football fields! Whether you’re swimming, kayaking, paddleboarding, or soaking up the sun on the white sandy beach, there’s an activity for every member of your family. Convenience stretches to the whole family since Sunterra is placed in the heart of three major highways, I-10, the Grand Parkway, and Highway 290, making your commute to Downtown Houston, or the kids’ commute to the highly-acclaimed schools within Katy ISD a smooth one.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.