About
Air Conditioning Contractor
At Reliant Air Conditioning we are committed to providing great heating and air conditioning services, informing our customers on better ways to lower their energy bill, and giving our customers healthy homes with quality HVAC repair and sales. We are committed to the quality of service of your HVAC system, which is why we require our repair technicians to be NATE certified to repair your heating and conditioning system. Because of our superior air conditioning service, we maintain an “A+” rating with the Better Business Bureau in both Dallas and Fort Worth. Reliant Air Conditioning provides professional air conditioning and heating repair services along with providing quality energy saving products for customers that need new systems
Location
Hours
Reviews
4.7
3,823 reviews
5 stars
3,458
4 stars
113
3 stars31
2 stars44
1 star
177
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians are consistently described as knowledgeable, courteous, and professional.
Timeliness
Many customers appreciated the prompt arrival of technicians and timely service.
Communication
There are mixed reviews on communication; while some found it excellent, others reported poor communication and lack of updates.
Service Quality
Overall, service quality is praised, with many customers noting thorough inspections and effective repairs.
Customer Experience
Positive experiences highlighted friendly staff and informative service, while negative experiences included high-pressure sales tactics and unresolved issues.
- JJJanetNov 15, 20251.0I believe they misdiagnosed and had me spend close to $1K on a new control board, only for the heating system failing to kick in when temperatures dropped. The second technician recommended a gas valve for close to $400, which solved the issue. I am just unhappy that I spent $K while I didn't need it. I should have had them leave my old control board after installing the new one. These companies are part replacers, not fixers.
- MGMark GojerNov 12, 20251.0So I made an appointment 2 weeks ago and they couldn't give me a time slot. So the day they were to come out and do the winter service, no phone call to confirm, or to to let me know if they are coming out ."crickets". So when I called them they said they would be out between 5-7pm. Wait what? I took the whole day off waiting for someone to tell me something and now it's 5-7pm mind you on Veterans Day that I've missed and work that I took off for this service. This was the third time. Plus they put in a subpar system that I found had defects from the factory they did correct it but its the deception and non communication. This company is not a HERO their a ZERO. Customer service sucks. Buyer be Ware. Call someone else . And I will be communicating this to all me Veteran community.
- JAJihad Abdul-KarimNov 10, 20255.0I truly appreciated the prompt service from beginning to end of the process of having my complete HVAC system replaced using Reliant, I had received a lower quote from another company but liked my interaction with Todd, he spoke to his manager who was able to adjust the quote “not matched” but because of my comfort level with reliant I decided to go with them, the team showed up on time and am pleased with the job. There was a complication with my older thermostat they replaced it for no additional cost . So far so good, oh and I appreciated how they submitted all warranty documentation for me. I would definitely recommend them.
- SCSam CoxNov 8, 20252.0Our technician was very friendly and courteous. However it took him over 3 hours to service our 3 units, I suspect he may have been a new employee. I have never had anyone take so long, considering he found nothing wrong with any of them. We also never received our receipt for the service he performed, so I have no record that he was ever here, except for the cancelled check. Since we just purchased two new AC units from Reliant in the past year, I had hoped to have better service. I would have preferred to give this review privately to the company, but the only contact I have had with them since the service has been the text to leave a review here. Received a call from customer service, have hopefully resolved the issues we had with their service, and did finally receive the invoice. Furthermore they sent me a copy of their 20 point checklist for HVAC tune up, so that I can see exactly what services they perform. They explained that they typically spend 1 hour per unit, (we have 3)which to me seems excessive. I would recommend anyone using them for the first time keep that in mind.
- AOA OOct 27, 20251.0I really don't understand this company. My realtor had them evaluate the HVAC system at a house we were looking at. I spoke with the tech and he gave a good explanation of the needed service / repair. He also recommended that the duct work be replaced. However, he didn't give me an estimate saying that it would be generated by their comfort advisor Toby who would stop by a the next day to do so. The following day, Toby did stop by, but he left before I got there, telling my realtor that he will call me later. Well he never did. I called him multiple times over several days to get the quote. Twice i managed to speak with him, but both times he said he was too busy to talk with me. After that my calls would immediately go to voicemail and he did not call me back. I tried calling the main number several times and each time they would promise that either Toby or someone else will call me back, but no one ever did. This was over several weeks so they had plenty of time to respond. Keep in mind that my realtor paid them a $99 diagnostic charge so why wouldn't they provide the estimate? I can't think of a plausible reason for this behavior. I don't know why I have to chase after a company to provide them business. The lack of courtesy of a call back and why the would not give an estimate are baffling.
Frequently Asked Questions About Reliant Air Conditioning
What types of services does Reliant Air Conditioning offer?
Reliant Air Conditioning provides heating and air conditioning services, HVAC repair and sales, and offers quality energy-saving products for new systems.
Are the repair technicians at Reliant Air Conditioning certified?
Yes, all repair technicians at Reliant Air Conditioning are NATE certified to ensure quality service on your heating and conditioning system.
What are the operating hours of Reliant Air Conditioning?
Reliant Air Conditioning operates 24 hours a day, 7 days a week.
Where is Reliant Air Conditioning located?
Reliant Air Conditioning is located at 3250 Story Rd W, Suite 106, Irving, TX 75038, USA.
Since when has Reliant Air Conditioning been established?
Reliant Air Conditioning has been established since 1983.
What category of business is Reliant Air Conditioning classified under?
Reliant Air Conditioning is classified as an Air Conditioning Contractor.
How can I contact Reliant Air Conditioning?
You can contact Reliant Air Conditioning by calling +1 817-831-3950.
Are there any pet-related businesses near Reliant Air Conditioning?
Yes, near Reliant Air Conditioning you can find Aeolus International Pet Products, which offers pet grooming and pet store services, and Pet Nutrition Plus, a pet store and hair supply store.
What nearby educational institutions are close to Reliant Air Conditioning?
Nearby educational institutions include Irving Ballet School (art and dance school), RBR Muzik (music and dance school), Great Hearts Irving (elementary school), Winfree Academy (public elementary school), and Anthem College (medical sciences school).
Are there any medical or health-related facilities near Reliant Air Conditioning?
Yes, nearby health-related facilities include St Jude Childrens Hospital, Divine Spine Chiropractic, Premark Health Science (vitamins and supplements, health and medical), and Progressive Laboratories (vitamins, supplements, and specialty grocery store).