TK Elevator Houston

2.9
24 reviews

About

Elevator Service
TK Elevator is one of the world’s leading elevator companies in service, repair, modernization and new construction, ensuring high levels of customer service globally from our extensive network of about 1,000 locations. TK Elevator became independent after separation from the thyssenkrupp group in 2020. The product portfolio ranges from standardized elevators for low-rise commercial buildings to highly customized solutions for skyscrapers. TKE – move beyond.

Details

  • Onsite servicesAvailable

Location

TK Elevator Houston
14820 Tomball Parkway, Houston, TX
77086, United States

Hours

Reviews

2.9
24 reviews
5 stars
9
4 stars
2
3 stars
1
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1
1 star
11
  • JM
    Jackie Mendez
    Oct 10, 2025
    1.0
    I’m writing to express our deep dissatisfaction with the recent service experience regarding our building’s elevator with this company. Following a power outage, our elevator stopped working. Despite multiple calls for assistance, it took three weeks for a technician to be dispatched. Each time we contacted their office, we were told the delay was due to staffing shortages. When someone finally arrived, the issue was resolved in under 3 minutes with a simple reset—yet we were charged $900. This charge is extremely unreasonable, especially considering the delay and the significant inconvenience caused to our residents, who had to climb over 40 + stairs to reach the 4th floor for nearly 3 weeks. We received no discount, no apology, and no acknowledgment of the hardship caused. The service we received was completely unacceptable, and we are requesting a reconsideration of the charge. and it was denied! on top of that we pay $1,600 for quarterly maintenance plan and never get it . they told me to submit ticket which I did over 2 months ago and still nothing.
  • AA
    A
    Sep 3, 2025
    1.0
    Absolutely terrible company
  • CL
    Chris Lewis
    Jun 6, 2025
    1.0
    HORRIBLE CUSTOMER SERVICE. PAID FOR MAINTENANCE PLAN AND NEVER GOT MAINTENANCE ON UNIT. WOULD CALL FOR SERVICE AND IT TAKE DAYS TO GET SOMEONE OUT. ACCOUNT MANAGER UNABLE TO HELP, TAKING MONTHS TO GET AN UPDATE ON NEW MAINTENANCE CONTRACT.
  • DJ
    Doug Johnson
    Jun 16, 2021
    1.0
    The service now is an absolute disaster.

Frequently Asked Questions About TK Elevator Houston

Can TK Elevator repair and maintain any brand of equipment?

YES. TK Elevator can maintain and repair any brand of elevators or escalators, any place at any time.

How can I get a quote for a service agreement on my elevators/ escalators?

Visit our contact us form to be connected to a sales representative at your local office. https://www.tkelevator.com/us-en/service-areas/tx/houston