Business Details
About
Elevator Service
TK Elevator is one of the world’s leading elevator companies in service, repair, modernization and new construction, ensuring high levels of customer service globally from our extensive network of about 1,000 locations. TK Elevator became independent after separation from the thyssenkrupp group in 2020. The product portfolio ranges from standardized elevators for low-rise commercial buildings to highly customized solutions for skyscrapers. TKE – move beyond.
Details
- Onsite servicesAvailable
Location
Hours
Reviews
2.9
24 reviews
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11
- AHAlberto HernandezDec 2, 20251.0I am extremely disappointed with the service I’ve received from TK Elevator, and I feel compelled to share my experience. One of our elevators has been down since October 25, and despite repeated attempts to get updates, I have received no response from the assigned Account Manager, Perla Steen, or the Field Supervisor, Doug Allison. The lack of communication is unacceptable. Unfortunately, this isn’t an isolated issue—service has been consistently poor throughout the year. TK Elevator continues to struggle with staffing issues, resulting in excessive delays every time we need assistance. They promise Field Quality Audits, but those audits never take place. We have also requested monthly preventive maintenance reports, which are supposed to be standard, yet they refuse to provide them. TK Elevator advertises service during normal business hours, but in reality, that never happens. We are routinely forced to place after-hours overtime calls just to get someone on site, which is both inconvenient and costly. At this point, the lack of professionalism, follow-through, and basic responsiveness from TK Elevator has created unnecessary operational challenges and frustration. I would avoid using them until there has been some positive change.
- JMJackie MendezOct 10, 20251.0I’m writing to express our deep dissatisfaction with the recent service experience regarding our building’s elevator with this company. Following a power outage, our elevator stopped working. Despite multiple calls for assistance, it took three weeks for a technician to be dispatched. Each time we contacted their office, we were told the delay was due to staffing shortages. When someone finally arrived, the issue was resolved in under 3 minutes with a simple reset—yet we were charged $900. This charge is extremely unreasonable, especially considering the delay and the significant inconvenience caused to our residents, who had to climb over 40 + stairs to reach the 4th floor for nearly 3 weeks. We received no discount, no apology, and no acknowledgment of the hardship caused. The service we received was completely unacceptable, and we are requesting a reconsideration of the charge. and it was denied! on top of that we pay $1,600 for quarterly maintenance plan and never get it . they told me to submit ticket which I did over 2 months ago and still nothing.
- AAASep 3, 20251.0Absolutely terrible company
- CUC UFeb 7, 20251.0The last elevator working at 3333 Weslayan has officially stopped working. There are no more functional elevators. The main elevator has been broken since June/July 2024. Slowly one by one, the rest followed. Apartments are no longer accessible for those with handicaps or disabilities.
- RMRobert MirelesJul 19, 20235.0Very nice place. Great customer service.
Frequently Asked Questions About TK Elevator Houston
Can TK Elevator repair and maintain any brand of equipment?
YES. TK Elevator can maintain and repair any brand of elevators or escalators, any place at any time.
How can I get a quote for a service agreement on my elevators/ escalators?
Visit our contact us form to be connected to a sales representative at your local office. https://www.tkelevator.com/us-en/service-areas/tx/houston
Can TK Elevator repair and maintain any brand of elevator or escalator?
Yes, TK Elevator can maintain and repair any brand of elevators or escalators, anytime and anywhere.
How can I get a quote for a service agreement on my elevators or escalators?
You can visit the contact us form on the TK Elevator website to connect with a sales representative at your local office.
What are the operating hours for TK Elevator Houston?
TK Elevator Houston operates Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Does TK Elevator Houston offer 24/7 support?
Yes, TK Elevator Houston offers 24/7 support contracts to ensure continuous service.
Where is TK Elevator Houston located?
TK Elevator Houston is located at 14820 Tomball Parkway, Houston, TX 77086, United States.
Which cities around Houston does TK Elevator serve?
TK Elevator serves The Woodlands, Aldine, Jersey Village, and Huntsville in Texas.
What types of elevator services does TK Elevator Houston provide?
Services include elevator modernization, installation, door lock monitoring, building code compliance, parts, construction design, door repair, maintenance contracts, planning, replacement, phone replacement, connected services, 24/7 support, new escalators, and escalator modernization.
How can nearby places like Republic Doors & Frames and Alpha Insulation & Waterproofing assist customers visiting TK Elevator Houston?
Customers can coordinate with nearby businesses such as Republic Doors & Frames for door solutions and Alpha Insulation & Waterproofing for contractor services, complementing elevator maintenance or building projects.
What nearby automotive services can customers use when visiting TK Elevator Houston?
Nearby automotive services include Metro Auto Repair, The Trux Super Store, O.S.O Wheels & Tires 249, and U-Haul Neighborhood Dealer, which customers might find convenient for vehicle repair, parts, or rental needs.
Are there any convenient stores or food options near TK Elevator Houston?
Yes, customers can visit nearby 7-Eleven stores, Raceway gas station with convenience store, Pastel Boutique bakery, Papa John's Pizza, and Fantastic Donuts and Croissants for quick snacks or meals before or after their visit.