Renuity Home Improvement of Houston

Reviews

• BW

  Brick House Wilders

  Feb 9, 2026
  5.0
  Needed to upgrade my parents’ bathroom to a walk in shower. Every person from scheduleers to sales team to installer was professional and kind! Isaias N. was our installer. He went above and beyond to get our project finished with quality work in the timeframe promised! Many thanks to him for all the little extras he did without hesitation!
• FO

  Francisca Ohanaja

  Jan 21, 2026
  5.0
  Review Report ( Bad experience) 11/18/26 Dear Sir or Madam, I am writing to formally share my experience with Renuity on December 18, 2025, at approximately 9:00 a.m., regarding a proposed renovation of my upstairs bathroom. On that date, the sales representative, Mr. Josh Daus, met with me and my husband to discuss the project. During our discussion, I clearly stated that I wanted to keep the same tile design currently installed in the bathroom and did not wish to make any changes. Mr. Josh Daus assured us that this would not be an issue. He further stated that the work would begin the next day and that the entire installation would be completed in one day. Based on these assurances, he quoted a total project cost of $13,000. I made it clear that I was willing to proceed only if he could keep his word regarding the timeline. Relying on his statements, I paid an initial deposit of $5,000 and signed the paperwork. Unfortunately, we were not given adequate time to thoroughly review the documents, nor were we informed of any cancellation or cooling-off period should we change our minds. The following day evening, I received a call from another representative who informed me that the project would not begin until sometime in January 2026, as materials still needed to be ordered. This directly contradicted what Mr. Josh Daus had told me and my husband,I explained that the Christmas season timeline was the primary reason I agreed to move forward with the project, and that Mr.Josh never mentioned any delay or material-ordering requirements. A day or two later, my husband contacted Mr. Josh to clarify the situation. During that conversation, Mr. Josh acknowledged what he had initially told us but then changed his explanation. Subsequently, a contractor visited our home and described a different plan and materials than what we had agreed upon. I immediately stated that this was not acceptable, as it did not match our prior discussions regarding the tile design. The contractor contacted a supervisor for Texas, with whom both my husband and I spoke. We reiterated that we did not approve of the materials being proposed and confirmed that my husband was present during the original discussion with Mr. Josh. After this conversation, I informed the contractor that I would not be continuing with the project, and he left our house. In summary, I feel I was misled regarding the project timeline, pressured into signing without sufficient explanation, and presented with materials that were not what we had agreed upon. These issues collectively made me withdraw from the project. I am therefore requesting a full refund of my $5,000 deposit. I hope this feedback will be taken seriously and used to prevent similar situations for future customers. Thank you for your time and attention to this matter. Sincerely, Francisca Ohanaja
• SS

  SherPhilOT SmNOJ

  Dec 29, 2025
  4.0
  Great shower but pretty expensive.
• VF

  virginia felder

  Dec 12, 2025
  5.0
  I would recommend this company. They are professional and courteous. They stay in contact with you answer all questions. We had one hiccup with the installation, but they took care of it in a timely manner.Qq
• MS

  Michael Szutenbach

  Nov 29, 2025
  3.0
  The salesperson was very professional and knowledgeable.  The installer did a good job of installing, and worked very hard. He did not completely clean after himself.  There was dust all over the bathroom floor, debris on the carpet, and sealant on the spout in our sink.

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